Business Process Analyst
Business Process Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry including banking institutions and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.
PURPOSE
As a Business Process Analyst youll evaluate existing business processes and functions to determine how well they achieve strategic goals. If you identify inefficiencies bottlenecks and areas for optimization youll recommend document and implement process improvements in consultation with stakeholders. Your analysis will typically involve technology and business process automation to streamline processes add efficiencies save time and cut costs.
You will engage with the following stakeholders:
Internal management stakeholders
External partnership stakeholders
Customer business and operational teams
Product and Scheme teams
Project and ICT teams
Your key responsibilities include:
Process assessment:
Analyze existing business processes to identify areas for improvement including data collection workflow mapping and performance metric evaluation.
Stakeholder engagement:
Interview employees managers and other stakeholders to gather insights and requirements for process improvement.
Process documentation:
Develop detailed process documentation including flowcharts diagrams and narratives to clearly depict current operations. Review and distribute process documentation ensure training on processes is in place and conducted with new
entrants.
Root cause analysis:
Identify underlying causes of process issues and bottlenecks through data analysis and investigation.
Improvement recommendations:
Propose solutions and process changes to address identified issues including automation opportunities.
Change management:
Collaborate with teams to implement process changes provide training and manage stakeholder expectations. Manage process improvement projects with PMO from initiation to completion including timelines budgets and deliverables
Performance monitoring:
Determine and track key performance indicators to measure the effectiveness of implemented process improvements.
Data analysis:
Determine data points required for evidencebased monitoring and reporting. Implement and utilize data analysis tools to extract insights from operational data to inform decisionmaking.
QUALIFICATIONS / KNOWLEDGE
Bachelors degree in business administration computer science operations management industrial engineering or a related field
Masters degree in business administration or business analytics would be beneficial
Microsoft Office Suite familiarity is necessary
Proficiency in Visio Jira and related modelling and planning tools would be beneficial
EXPERIENCE
Minimum 5 years Business process modeling and mapping;
7 10 years experience in a process engineering environment or SAAS environment;
Business process and customer management knowledge;
Engagement Model development;
Familiarity with BPMN ITIL and related syntaxes;
Business and IT fluency;
Documentation management skills;
Writing speaking and presentation skills;
Selfmanagement planning and work management;
Design thinking
Prior experience in business analysis or consulting can be beneficial
Experience in the following would be beneficial
o Agile methodology
o Data analysis
o SQL (programming language)
o Scrum methodology
Required Experience:
Senior IC
Employment Type
Full-Time
