Member Advisor

About the Job

Atlas is the concierge and credit card that unlocks coveted access and enables seamless spending. Our cardmembers are discerning busy individuals who rely on Atlas to deliver convenience across their lifestyle while ensuring their spending power is both reliable and effortless just 12 months weve scaled to over $Xin spending volume growing double digits monthlyorganically with no paid marketing.

We are backed by worldclass investors and have multiple years of runway. Our team brings experience from building and launching iconic products and companies such as Apple Robinhood and DoorDash.

Were a small team of around 25 people based between NYC and SF. We value inperson collaboration and expect you to join us in the office.

We are looking for a highly motivated and detailoriented individual to join our team as a Member Advisor. You will be the face of Atlas making membership benefits come to life for our inviteonly membersdiscerning individuals who require a hightouch personalized experience.

How You Will Contribute

• Serve as the primary point of contact for our members throughout their Atlas journey by managing concierge requests and answering questions related to benefits rewards billing and their card and mobile app.

• Deliver exceptional service via text email and phone calls

• Be the members fearless advocate unblocking any internal or external threats to delivering an unparalleled member experience.

• Deeply understand the Atlas product and our members needs proactively identifying opportunities to enhance the member experience while collaborating with crossfunctional teams including operations design and engineering to ensure seamless delivery.

• Use multiple tools to manage member accounts and communicate effectively across all customer channels.

Qualifications

• 3 years of client services/relations experience in hightouch financial services luxury retail dining travel hospitality or concierge services working with highvalue clients to provide remarkable experiences.

• Access to a private workspace that provides a quiet undistracted environment with reliable internet for video and phone calls.

• Excellent communicator with adaptive listening skills capable of tailoring messages to the audience.

• Strong problemsolver excelling at developing creative solutions to complex challenges to unlock the impossible for our members.

• Ability to properly prioritize against competing needs.

• Willingness to work nontraditional hours. (This role will require working evenings and weekends.

Bonus

• A longterm resident of NYC Los Angeles Miami or San Francisco.

• Familiarity with Zendesk or other SaaS communication platforms.

• Experience leading customerfacing video calls via Zoom or Google Meet.

Disposition

• Passionate about delivering exceptional customer service and building lasting relationships with members.

• Thrives working independently in a fastpaced dynamic environment with ambiguity.

• Excited about reimagining the card membership experience and engaging with a community of ambitious members and coworkers.

• Selfmotivated and ambitious.

• Enjoys the challenge of making the impossible happen.

• Deeply empathetic with the ability to connect with others understand their needs and implement their feedback.

• Energetic flexible confident and collaborative attitude.

Benefits

• Opportunity to be an integral part of a brand creating a new standard for financial services and lifestyle membershipjoining the ground floor of a fastgrowing categorydefining company.

• Competitive salary stock options and 401(k).

• Full health benefits (medical dental and vision insurance).

• Generous vacation policy and paid company holidays.

• Complimentary Atlas Membership.

Required Experience:

Unclear Seniority