Assistant Director of Spa and Wellness
Assistant Director of Spa and Wellness
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Salary Not Disclosed
1 Vacancy
Job Description
About the job
Position Overview
The Assistant Director ofSpa and Wellness at Shibui Spa will meet and exceed guest expectations by providing exemplary service in accordance with the companys standards. The Assistant Director of Spa and Wellness will be responsible for assisting The Spa Director with entire spa operations administration and ensuring the highest level of guest satisfaction.
Responsibilities
- Support the entire Spa Staff and Management team.
- Ensure an efficient and smooth spa operation with guests and employees safety based on our policy.
- Ensure to maintain an updated product knowledge current promotions and SOP.
- Ensure an appropriate cash float based on SOP established by Finance.
- Understands the department P&L and able to think about the relationship between financial figures and the daily operation.
- Promote and sell spa menu/package to guests and members in a knowledgeable and professional way.
- Highly motivated for maximizing spa revenue and reputation.
- Assist in the supervision and operation of all spa departments Spa Management Spa Membership Spa Receptions Therapists and Instructors.
- Handle guest complaints requests and inquiries for all spa services with a professional attitude.
- Greet all VIP guests at the spa on behalf of the Director.
- Greet and monitor at spa reception especially during peak operation hours handle team efficiency with high service quality and hygiene.
- Proactive in seeking guest comments and feedback.
- Understand market trends and activities of competitors.
- Ensure all guest information and documents are maintained in a proper way and kept confidential.
- Flexible operation handling to meet guests expectations.
- Maintain awareness of new market trends and activities of competitors.
- Establish good and professional relationships with vendors.
- Develop and train all spa staff.
- Keep updating SOP with the latest information.
- Administration and implementation of staff training for all spa operations.
- Fully understand and conduct emergency procedures and safety training.
- Develop and assist with training activities focused on improving skills and product knowledge.
- Ensure all staffs have a complete understanding of rules and regulations.
- Monitor staff performance and feedback.
- Maintain pleasant working environment for spa team.
- Minimum 3 years experience in a luxury hotel environment
- Basic computer and typing skills
- Positive engaging and energetic personality
- Able to be organized manage time wisely and work with little to no direct supervision
- Very high attention to detail
- Sensitive to cultural nuances
- Excellent communication skills both written and verbal on English
- Able to handle a multitude of tasks in an intense fast paced environment
- Excellent people skills and the ability to work under pressure and with various stakeholders
- Ability to maintain a clean and professional appearance as per company policies
- Ability to stand for extended periods of time
- Multilingual is a plus but not required
- Strong background in spa and wellness
- Graduate of Hotel School or College Degree
- PC Skills (Word/Excel/Powerpoint)
Full Benefits Medical Dental Vison after 90 Days
401K
Employee Discount
Bonus
Required Experience:
Director
Employment Type
Full-Time
