Sr Travel Consultant
Sr Travel Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Beware of Job Scams and Company Impersonation
Job scams are common and scammers often impersonate legitimate companies to trick applicants into sharing personal information or sending money. These fraudulent schemes can involve fake job postings fake interviews and fake job offers.
To be clear:
Internova Travel Group does not ask candidates to pay for equipment software or training. We do not request personal financial information during the hiring process.
In this role you will offer best in class travel consulting to valued customers complete with travel arrangements including but not limited to air hotel car and limo. This role will be assisting our independent advisor business owner on all aspects of corporate travel.
This is a hybrid role and will require the candidate to work onsite TuesdayThursday from the New York office.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors such as years of experience geographical location budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration the salary range will be based on the local market for the country where the candidate would be working.
Responsibilities
- Creatively understand evaluate assess and support our clients assistance needs and offer the best professional advice to solve travel and transportation problems and timing ensuring that all governing corporate policies and procedures are followed.
- Expected to identify prioritize and decide what tasks are necessary to fulfill the needs of the client
- After considering and researching all available options finalize air car and hotel bookings by utilizing the Sabre reservation system.
- Issue tickets exchanges MCOs voids and refunds using the SABRE reservation system.
- Invoicing as required utilizing Sabre or Agent Portal.
- Ensure that booked and confirmed travel is reconfirmed prior to travel immediately before and during travel and that problem solving abilities are used throughout the clients trip to ensure that all services are delivered to the clients satisfaction.
- Adept at using the internet to research destinations accommodations travel advisories reviews and costs to best meet customers travel objectives.
- Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company while keeping the independent advisor informed.
- International travel planning with knowledge of world geography routing faring and international requirements of traveling to foreign countries.
Qualifications
- Bachelors Degree or at least eight 8 years of experience as a fulltime travel agent booking domestic and international travel using public and private carriers.
- Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats short cuts enhancements pricing fare calculations eticketing and exchanges.
- Must be a selfstarter who can independently with minimal supervision and assistance service the travel and other concierge needs of GTC clients efficiently accurately and with a personal touch while always maintaining a professional demeanor and positive attitude.
- Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options.
- Excellent dispute resolution skills.
- Must be wellorganized and detail oriented.
- Enthusiasm and willingness to learn
- Thrive in a fastpaced environment and be able to handle multiple responsibilities.
Internova Travel Group is an Equal Opportunity Employer.We make employment decisions without regard to age race religion national origin gender disability veteran status genetic information sexual orientation and gender identity or any other protected class.
Our benefit offerings include choice of two medical plans and two dental plans vision insurance flexible spending accounts (FSAs) companypaid life insurance and AD&D optional additional life insurance and AD&D disability insurance paid parental leave paid time off 401k Plan with company match discounted employee travel options access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto home & renters insurance.
Required Experience:
Senior IC
Employment Type
Full-Time
