CSR I Call Center
CSR I Call Center
Posted on :
07-04-2025
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1 Vacancy
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Job Description
CSR I Call Center
- The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a highvolume contact center answering calls responding to emails and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.
Applicants must possess a high school diploma/GEDANDsix months of experience handling customer questions complaints and/or providing information.
Duties include but are not limited to:
- Responding to customer requests
- Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
- Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating reviewing and updating customer contact interactions
Preferred:
- 1 year of contact center experience
- Proficiency with software applications to include Microsoft Word Excel and Outlook
Employment Type
Full Time
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