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Position Summary
The Senior Experience Coordinator plays a vital role in coordinating the guest flow within the spa. They are the passengers first point of contact in our spas and possess a strong knowledge of all treatments and services offered. To deliver the highest level of passenger service they have to know products communicate the features and benefits and explain treatments and services effectively. Ideal candidates can think quickly on their feet deal with multiple tasks and yet always keep the needs of the passenger first and foremost. They will greet and engage our passengers. During the checkin/checkout process the Sr. Experience Coordinator informs passenger of our Membership program upsells treatments and educates passenger on retail products. They also support our Service/Treatment Specialists to ensure our passengers are consistently treated to an impeccable passenger service experience and that the operations run smoothly.
Key Responsibilities*
*Please note: this role does not have any HR or People responsibilities. All employee issues coaching counseling remain the responsibility of the manager.
Key Requirements
Key Competencies
Required Experience:
Senior IC
Full Time