Sr Workplace Services Specialist
Sr Workplace Services Specialist
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Job Description
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance highcost debt and achieve their financial goals. Members today have mobilefirst access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
At LendingClub were proud to be certified as a Great Place to Work which means we prioritize creating workspaces that our employees love. As the Sr Workplace Services Specialist at our Lehi UT location youll lead efforts to ensure our spaces are always pristine our employees can work efficiently and our guests have an exceptional experience.What Youll Do
Communication & Coordination:Maintain daily consistent communication with the HQ team on issues operations project management and team alignment through various tools such as video conference Slack phone email and Jira tickets
Customer Service:Provide outstanding customer service to all LendingClub employees and visitors with a knack to go above and beyond expectations
Collaboration:Partner with the Tech Ops Net Ops and People Success teams to deliver technology solutions employee amenities benefits accommodations and ergonomic solutions
Leadership:Work closely with local executive leadership to ensure Workplace Services aligns with the goals and expectations of other business units.
Reception:Cover reception duties while employees are onsite including receiving/shipping mail checking in visitors and creating visitor badges as necessary
Break Room Oversight:Manage the food and beverage program ensuring services meet employee expectations and dietary needs. Oversee the repair and maintenance of equipment and ensure janitorial staff maintain the space effectively
Facilities Maintenance:Coordinate with janitorial staff to keep the office clean daily and schedule deep cleans if necessary. Schedule minor repairs and maintenance of equipment and furniture including FM200 systems HVAC doors security systems flooring upholstery and other miscellaneous items
Vendor Management:Manage outside service providers and construction trades working onsite holding them accountable for their work
Ticket Response:Respond to Workplace Services Jira help tickets within predefined SLAs prioritizing tickets based on importance. Tasks may include providing furniture fixing equipment hanging items installing ergonomic equipment and setting up for moves and events
Building Management:Coordinate with building management on various matters including submitting work orders for electrical HVAC events construction projects and badging
Moves/Adds/Changes:Support regular employee moves and onboarding needs for new employees
Conference/Training Room Management:Ensure conference and training rooms are maintained and utilized efficiently
About You
Experience:2 years of related experience and a bachelors degree; or equivalent work experience
Professionalism:Ability to work with colleagues and vendors in a professional and positive manner within a diverse fastpaced environment. Must be able to build and maintain respect and unity with coworkers
Organization:Able to develop maintain and adhere to action items responsibilities goals and initiatives whether selfimposed or assigned
SelfStarter: Ability to Identify opportunities and take action without being prompted. Manage tasks with minimal supervision
Project Management:Ability to lead small projects and manage change effectively
Adaptability:Ability to prioritize multitask and adapt to change quickly and efficiently
ProblemSolving:Recognize inefficiencies in systems/processes and communicate recommendations for improvements to management or senior leadership
Attention to Detail:Strong attention to detail
Communication Skills:Strong written and verbal communication skills with a knack for documenting standardized procedures for reference
Physical Requirements:Able to lift up to 40 lbs
Technical Skills:Proficient in MS Office suite and comfortable with facilities management software applications or work order systems. Familiarity with Jira SpaceIQ and LenelS2 Security Systems is a plus
Work Location
Lehi
Our Workplace Services team is in office MondayFriday.
Time Zone Requirements
Primarily MT
Travel Requirements
If you need to travel for work LendingClub will cover your travel related expenses.
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LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Required Experience:
Senior IC
Employment Type
Full-Time
