Account Support Manager

NO EXTERNAL RECRUITERS PLEASE

**No Sponsorship/Transfer Available**

Company Summary:

For over 60 years MeriCal has been at the forefront of innovation in the dietary supplement industry delivering custom manufacturing and packaging solutions with passion and precision. With stateoftheart facilities in Southern California and Ogden UT we transform ideas into highquality productsfrom research and development to the finished products. Our team with over 230 years of combined experience is dedicated to crafting exceptional gummies probiotics tablets capsules chewables and powders using clinically backed ingredients. At MeriCal we dont just meet expectationswe exceed them every time. Join us and be part of a dynamic forwardthinking team shaping the future of nutrition!

The Opportunity:

The Account Support Manager oversees specific customer accounts handling material shortages orders and delivery timelines. As the primary customer contact the ASM provides support answers inquiries updates order status and resolves issues. The role acts as a liaison between sales and operations advising on product demand and trends. The ASM collaborates with internal teams including Operations Quality Distribution and Supply Chain to ensure timely costeffective product delivery to both Contract and Retail customers.

What Youll Do:

• Maintain and present scorecard/metrics/demand forecasts that track progress/challenges/future growth for dedicated accounts.
• Lead crossfunctional meetings related to customer orders prioritization resolving customer issues.
• Assist the Account Project Manager with the control and to onboard new customers and/or new products.
• Act as a key conduit between Sales and Operations to assist in the further growth of MeriCal.
• Process customer Purchase/Sales Orders via EDI or manual entry in a timely manner maintaining all critical date milestones to support ontime deliveries.
• Monitor and action activities associated with orders and inventory for the dedicated customers.
• Communicate effectively order status order requirements and order lifecycle to internal and external customers.
• Collaborate with Manufacturing Quality and Supply Chain related departments to ensure all customer demands requirements and inventory needs are met.
• Address all customer issues in a timely manner by being the customer liaison to manufacturing quality shipping and accounts receivable.
• Monitor inventory levels requirements and pending shipments.
• Collaborate with Planning to ensure production work orders are entered timely and correctly and collaborate with procurement for component inventory levels.
• Participate in daily and weekly operations meetings by being the face of the customer to ensure their order requirements (due dates quantities and order priorities are being met).
• Supports Sales by assisting in the building and maintaining of business relationships with current and future customers by providing prompt and accurate data.
• Respond to questions and complaints from customers in an expedited manner.

What Youll Bring:

• Bachelors degree Business Administration Supply Chain Management or related field.
• Minimum of 5 years experience in a customer service/sales role or equivalent.
• Previous experience in the vitamin industry and a manufacturing environment an essential.
• Ability to work with a strong sense of urgency and selfmotivation.
• Superb problemsolving skills along with the ability to think outside the box to streamline tasks and processes necessary to support customer and production needs.
• Help drive continuous improvement with colleagues and across the organization.
• Demonstrated proficiency in Microsoft Office applications including Word Excel and Outlook.
• Experience in Sage Batch Master and/or MAS 500 Plus.

The Perks:

• Nocost vision insurance (yes you read that right! employerpaid life insurance paid company holidays generous paid time off sick leave employee assistance program and a comprehensive wellness program.
• Affordable medical and dental insurance plans tailored for you and your dependents.
• Exceptional supplemental benefits including Accident Critical Illness Hospitalization indemnity plans and pet insurance.
• 401(k) matching plan and more!

A reasonable estimate of the current base pay range for this position is $75000 to $85000.The compensation offered may vary depending on the candidates geographic region jobrelated knowledge skills and/or education.