Senior Digital Operations Support Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and dealers.With over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Job Summary:
We are seeking an experienced and motivated Release Manager with strong DevOps skills to join our dynamic team responsible for Caterpillars eCommerce sites for online parts sales. The successful candidate will be responsible for overseeing the release process ensuring that all software updates and new releases are delivered smoothly and efficiently. This role requires a deep understanding of DevOps practices excellent project management skills and the ability to collaborate effectively with crossfunctional teams.

What You Will Do:

• Manage the endtoend release process including planning scheduling coordinating and executing software releases.

• Work closely with development operations and quality assurance teams to ensure seamless integration and delivery of new features and updates.

• Implement and maintain continuous integration and continuous deployment (CI/CD) pipelines to automate the release process.

• Monitor and troubleshoot releaserelated issues ensuring timely resolution and minimal impact on production environments.

• Develop and maintain release documentation including release notes deployment guides and rollback plans.

• Collaborate with stakeholders to define release schedules establish release criteria and ensure alignment with business objectives.

• Conduct postrelease reviews and retrospectives to identify areas for improvement and implement best practices.

• Stay uptodate with industry trends and emerging technologies to continuously enhance our release management processes.

What You Will Have:

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Customer Support Policies Standards and Procedures: Knowledge of the organizations customer support policies standards and procedures; ability to guide customers on all company interactions.
Software Product Technical Knowledge: Knowledge of technical aspects of a software products; ability to design configure and integrate technical aspects of software products.
Software Release Management: Knowledge of strategies practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools.
Software Reliability Management: Knowledge of software reliability management; ability to develop and use principles methodologies and metrics that increase software product performance and reliability.
Performance Measurement and Tuning: Knowledge of system performance testing and programming; ability to monitor measure and optimize system performance and network communication.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches tools and techniques; ability to anticipate recognize and resolve technical issues on hardware software application or operation.

Considerations For Top Candidates:

• Bachelors degree in Computer Science Information Technology or a related field OR equivalent working experience

• Proven experience as a Release Manager DevOps Engineer or in a similar role.

• Strong understanding of DevOps principles and practices including CI/CD infrastructure as code and automated testing.

• Experience with popular DevOps tools and technologies such as Azure DevOps GitHub Git Jenkins Docker Kubernetes and Ansible.

• Excellent project management and organizational skills with the ability to manage multiple projects and priorities simultaneously.

• Strong problemsolving and analytical skills with a keen attention to detail.

• Excellent communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams and stakeholders.

• Familiarity with Agile and Scrum methodologies.

• Preferred Skills and Qualifications

• Experience with cloud platforms such as AWS Azure or Google Cloud.

• Certifications in DevOps or related fields such as AWS Certified DevOps Engineer Certified Kubernetes Administrator or similar.

• Experience with monitoring and logging tools such as Prometheus Grafana ELK stack AppDynamics or Splunk.

• eCommerce application experience especially built on the HCL Commerce platform

What You Will Get:

Working with a Fortune 100 leader you can build your career on a global scale and take advantage of development opportunities with emerging technologies. Weve created an inclusive environment for you to explore your passions make an impact and do the work that really matters. Join Us.

Additional Information:

Flexible hybrid work environment

#LIHybrid

#BI

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment offhighway diesel and natural gas engines industrial gas turbines and dieselelectric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reducedcarbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to parttime employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.

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