ECS Technical Operations SM Senior Linux Cloud Administrator - IBM Cloud 413280

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

What youll do

We are looking for an experienced Linux & Cloud Administrator to support our multinational team by providing L3/L4 expert support for all Linux OS and infrastructure customer issues. You will lead efforts in trouble shooting incident handling root cause analysis enabling faster issue resolution and continuous improvement of our operational processes.

The ideal candidate possesses deep technical expertise in Linux systems exceptional trouble shooting and problemsolving abilities. This role demands comfort in a fastpaced dynamic environment and the ability to operate effectively in a global 24x7 setting.

Responsibilities:

• The Senior Linux & Cloud Administrator is responsible for 24x7 availability of SAP systems running in SAP ECS;
• Respond troubleshoot and resolve alerts & incidents in the Linux OS or infra layer IBM Cloud
• Manage IBM services and resources including virtual machines
  storage and network.
• Monitor and manage IBM infrastructure to ensure optimal performance scalability and security.
• Manage IBM virtual networks subnets routing and network security groups.
  Implement monitoring solutions and configure alerts to proactively monitor the environment.
• Develop and maintain automation scripts (e.g. PowerShell) to streamline routine tasks and optimize processes.
• Collaborate with internal teams to understand and address their requirements and challenges.
• Enable internal teams and ensure operational readiness.
• Maintain detailed documentation of the configurations procedures and best practices.
• Follow change management processes during service request ;
• Seek opportunities to streamline standard operating procedures through automation;
• Must feel comfortable working in a fast paced dynamic and flexible environment;
• Support Operations 24/7 model with oncall/on duty/ weekend tasks/activities based on the shift schedule.
• Apply ITIL incident management processes to ensure timely resolution.

What you bring

Experience (Role Requirements):

• Experience: 8 years of professional experience in Linux system administration with a demonstrated ability to perform trouble shooting and incident handling.
• Technical Skills:
  • Expertlevel Linux knowledge: Deep understanding of Linux internals kernel architecture process and memory management filesystems and system calls.
  • Cloud Infrastructure: Experience with IBM Cloud including core services.
  • Troubleshooting and Diagnostics: Mastery of tools like top htop vmstat iostat sar ps netstat ss journalctl rsyslog dmesg strace lsof tcpdump wireshark perf systemdanalyze.
  • Networking: Advanced understanding of TCP/IP network interfaces routing DNS DHCP firewalls and diagnostic tools.
  • Backup and Restore:
  • Infra service: Knowledge of infra services like DNS LDAP etc.
  • Security: Strong knowledge of security principles OS hardening compliance and tools for vulnerability scanning and intrusion detection.
  • Scripting and Automation: Proficiency in Shell scripting Python and/or other scripting languages. Experience with InfrastructureasCode tools like Ansible Puppet Chef or Terraform.
  • Virtualization: Familiarity with Docker Kubernetes and other virtualization technologies.
• Soft Skills:
  • Analytical and ProblemSolving: Exceptional ability to analyze complex issues identify root causes and implement effective solutions.
  • Communication: Excellent written and verbal communication skills with the ability to explain technical findings clearly to both technical and nontechnical audiences.
  • Documentation: Ability to create clear concise and comprehensive technical documentation.
  • Incident Management: Experience with ITIL or similar incident management frameworks.
  • Continuous Learning: A strong commitment to ongoing learning and professional development.

Language Skills:

• Fluency in English is essential.

Tools and Technologies:

• Monitoring Tools: Prometheus Grafana
• Log Management: Splunk
• Diagnostic Tools: (As listed in technical skills)

Meet your team

SAP Enterprise Cloud Services (ECS) organisation run and operate SAPs private cloud offering which are built for customers in various hyperscalers like Microsoft Azure Google Cloud Platform or Amazon web services.

As part of the ECS Delivery Technical Operations the Server Management team is responsible for 24x7 operations of these businesscritical SAP systems in the cloud at the maximum efficiency. Team provides stable support for the OS and Infrastructure hosted in the hyperscalers or SAP DC. Proactive support is provided to maintain system availability and ensure smooth operations. Apart from the day to day operations we also have strategic projects for newer technologies and enhancements.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 413280 Work Area: Information Technology Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.