Senior Consultant Incident Management - Operational Resiliency
Senior Consultant Incident Management - Operational Resiliency
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Job Description
About Northern Trust:
Northern Trust a Fortune 500 company is a globally recognized awardwinning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.
SUMMARY
Senior role in the global Enterprise Incident Management team where the focus is on managing incidents communicating with business stakeholders and senior leaders and collaborating with business and technology teams as part of Northern Trusts operational resiliency framework.
Northern Trust has offices based in both Melbourne and Sydney however due to the follow the sun model we are open to other locations within Australia and will be open to remote working.
MAJOR DUTIES
- Manage and triage incident command centers (in collaboration with Technology) to appropriately respond and recover from operational business and / or technologyrelated incidents
- Collaborate with business teams to provide threat and vulnerability monitoring from our technology platforms and any market infrastructures
- Support the development and update of incident communication templates to be used for providing stakeholder updates on real and/or potential businessimpacting events
- Support post incident assessments documenting results of assessment and tracking follow up deliverables identified including analysis root cause and immediate remediation
- Provide Incident Management stakeholder training as needed
- Support coordination between the business and Regional Response Teams including coordination of stakeholder actions and reporting statuses for significant incidents
- Work within the team to ensure that operational productivity and volatility metrics are in place to manage Business Reporting / Escalation of Incidents to Senior Management and Resiliency Office
- Supports the resolution of highly complex or unusual business problems applying advanced critical thinking
KNOWLEDGE/SKILLS
- Knowledge of incident and crisis management disaster and business recovery and continuity management
- Strong communication collaboration and presentation skills
- Understanding of risk management practices including cyber security and how they apply in Financial Servicesorganizations including the impact of regulation on operational resiliency matters
- Experience supporting the implementation of projects and working with crossfunctional teams
- Working knowledge of technologies relevant to responsibilities
- Ability to drive to on complex items and changes
- Applies knowledge of key business drivers and the factors that maximize department performance
EXPERIENCE
- 612 years of related experience in Custody Operations Business Continuity Disaster Recovery Incident Management or Risk.
Working with Us:
As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .
We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Required Experience:
Senior IC
Employment Type
Full-Time
