We are seeking a midlevel IT Professional with expertise in Cloud/SAAS end user platforms & Vendor Management with 710 years of experience and expertise in Microsoft 365 and cloudbased tools to enhance staff productivity provide application support deliver training and manage vendor relationships. This role requires exceptional communication skills multitasking abilities and a proactive teamoriented mindset. Additionally this position will provide general helpdesk and hardware support 1015 of the time) as needed to ensure smooth IT operations.
The first 60 days of this role will require inoffice presence to ensure proper onboarding and training. After the initial period the employee will be required to work in the office four days a week.
Responsibilities:
- Administer configure and optimize Microsoft 365 applications (Teams SharePoint OneDrive Power Automate Outlook etc..
- Research and implement best practices for maximizing efficiency using Microsoft 365 and cloud tools.
- Ensure seamless integration accessibility and security of cloudbased applications.
- Conduct engaging training sessions and workshops to enhance staff adoption of Microsoft 365 and IT tools.
- Provide clear and effective technical support to resolve software and applicationrelated issues.
- Develop userfriendly documentation FAQs and guides for selfservice support.
- Serve as an IT liaison bridging the gap between technical teams and end users.
- Manage invoices and vendor relationships ensuring service quality and costeffectiveness.
- Oversee software licensing contracts and procurement of IT software tools.
- Evaluate vendor performance and negotiate improvements and renewals.
- Ensure best practices for security compliance and data protection within Microsoft 365 and cloud platforms.
- Assist in access control policy enforcement and security monitoring.
- Provide basic troubleshooting for hardware and networkrelated issues.
- Assist with device setup configuration and maintenance (laptops desktops printers peripherals).
- Support basic network connectivity issues and escalate complex problems as needed.
- Work with IT teammates to ensure efficient ticket resolution and enduser satisfaction.
Qualifications:
- College degree (BA/BS) with 710 years of IT experience preferably in a midsized or enterprise environment.
- Strong expertise in Microsoft 365 administration (Teams SharePoint Power Automate etc..
- Experience with cloud services SaaS applications and system integrations.
- Knowledge of IT support troubleshooting and security best practices.
- Vendor management experience including contract negotiation and procurement.
- Basic experience with hardware troubleshooting and enduser support.
- Outstanding communication and interpersonal skillsable to explain complex IT concepts to nontechnical users.
- Strong time management and multitasking abilities.
- A collaborative team player with a proactive problemsolving mindset.
- Ability to lead initiatives and work both independently and as part of a team.
- Enthusiastic adaptable and passionate about helping staff leverage IT tools effectively.
- Microsoft 365 certifications (MS900 MS700 or equivalent).
- PowerShell or automation scripting experience.
- Basic networking knowledge and ITIL framework familiarity.
About us:
SIFMA is the leading trade association for brokerdealers investment banks and asset managers operating in the U.S. and global capital markets. On behalf of our industrys one million employees we advocate on legislation regulation and business policy affecting retail and institutional investors equity and fixed income markets and related products and services. We serve as an industry coordinating body to promote fair and orderly markets informed regulatory compliance and efficient market operations and resiliency. We also provide a forum for industry policy and professional development. SIFMA with offices in New York and Washington D.C. is the U.S. regional member of the Global Financial Markets Association (GFMA).
Benefits Include:
- Medical Dental Vision Insurance Plans
- Life and AD&D Insurance
- ShortTerm and LongTerm Disability Insurance
- 401(k) with employer contribution
- Generous paid time off and holidays
- Eligible to work remotely (up to 2 days per week)
- Mobile Subsidy
- Commuter Subsidy
Salary range: $130000$150000
How to apply:
Please apply directly via our Careers Site or send your cover letter resume and salary requirements to and indicate IT in the subject line of your email.
SIFMA is an Equal Opportunity Employer and encourages interested individuals to apply.
Required Experience:
Chief