Supervisor Water Meter Installation Lawrenceville GA

About The Team

At Bermex we put value on our customer relationships. Were always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States including leak detection atmospheric corrosion line location software service solutions as well as water gas and electric meter reading. At Bermex we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role

The Water Meter Installation Supervisor reports to the Operations Manager at Bermex. This position will play a key role in interacting with customers holding knowledge of industry standards interfacing with management from within and outside of the department and leading special initiatives in the water meter services department. This position requires a high degree of water meter knowledge excellent time management and exceptional interpersonal communication skills.

***Salary Transparency: Pay rate for this position is at $68000/year.***

What Youll Do

• Water Meter Installation Supervision
  • Identifies investigates and resolves issues ensuring deadlines are met
  • Partners with customers managers utility or other personnel to ensure customer satisfaction with ongoing communication cooperative problem management and regular feedback on goal achievement or obstacles experienced
  • Works with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
  • Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
  • Recommends or implements personnel actions such as employee selection evaluation rewards or disciplinary actions
  • Recommend and implement measures to improve worker motivation equipment performance work methods or customer services
  • Requisitions needed personnel supplies equipment parts or repair services
• Meter Services Assistance
  • Drives vehicles or equipment to complete work assignments or to assist workers
  • Interprets transportation regulations safety regulations or company policies and procedures for workers
  • Prepares compiles and submits reports on work activities operations productivity or workrelated accidents
  • Resolves worker problems or collaborate with employees to assist in problem resolution
  • Performs or schedules repairs or preventive maintenance of vehicles and other equipment
  • Assists workers in tasks as needed such as disconnecting and reconnection of consumer accounts and water meter exchange and/or installations.
• Customer Communication
  • Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
  • May provide general information about the meter services to customers when applicable
  • Use telephones tablets and/or computers to communicate

About You

Must have:

• Education: High School Degree/GED
• Experience: Must be 21 years of age or older.

Your Skills:

• Ability to multitask and work independently as well as a team
• Excellent leadership skills and ability to manage a team
• Exceptional flexibility in daily routines and route scheduling
• Project management skills
• Proven understanding of industry standards
• Adequate time management skills to facilitate worker efficiencies
• Excellent communication skills comfortable interacting management and customers
• Ability to interact with unhappy or negative customers in a professional manner
• Excellent attention to detail for problem solving and finding
• Ability to walk long distances and prepare for weather conditions accordingly

Benefits

Health and Safety

• Group health plans including medical/prescription dental vision and a variety of other coverage options
• Company paid group life insurance accidental death & dismemberment insurance short and longterm disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company Paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match

PTO Plans

After 90 completed days of service for fulltime employees:

• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)

Perks/Allowances

• Company vehicle (for all driverbased positions)
• Gas card for company vehicle (if applicable)
• Company provides cell phone or mobile allowance (only if applicable)
• Boot allowance from approved vendors
• Daily per diem for travelbased positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle equipment and assignments for the day.

Internal Job Description

Company Description

At Bermex we put value on our customer relationships. Were always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States including leak detection atmospheric corrosion line location software service solutions as well as water gas and electric meter reading. At Bermex we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

Role Description

The Meter Services Supervisor reports to the Operations Manager at Bermex. This position will play a key role in interacting with customers holding knowledge of industry standards interfacing with management from within and outside of the department and leading special initiatives in the meter services department. This position requires a high degree of metering knowledge excellent time management and exceptional interpersonal communication skills.

Essential Duties & Responsibilities

• Meter Reading Supervision
  • Identifies investigates and resolves issues ensuring deadlines are met
  • Partners with customers managers utility or other personnel to ensure customer satisfaction with ongoing communication cooperative problem management and regular feedback on goal achievement or obstacles experienced
  • Works with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
  • Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
  • Recommends or implements personnel actions such as employee selection evaluation rewards or disciplinary actions
  • Recommend and implement measures to improve worker motivation equipment performance work methods or customer services
  • Requisitions needed personnel supplies equipment parts or repair services
• Meter Services Assistance
  • Drives vehicles or equipment to complete work assignments or to assist workers
  • Interprets transportation regulations safety regulations or company policies and procedures for workers
  • Prepares compiles and submits reports on work activities operations productivity or workrelated accidents
  • Resolves worker problems or collaborate with employees to assist in problem resolution
  • Performs or schedules repairs or preventive maintenance of vehicles and other equipment
  • Assists workers in tasks as needed such as disconnecting and reconnection of consumer accounts
• Customer Communication
  • Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
  • May provide general information about the meter services to customers when applicable
  • Use telephones tablets and/or computers to communicate
• Other duties as assigned

Requirements:

Minimum Qualifications:

• Education: High School Degree/GED
• Experience: Must be 21 years of age or older.
• 1 or more years of supervisory experience

Preferred Qualifications:

• Education: Associates Degree from accredited college or university
• 2 years of proven supervisory/management experience.
• Experience: Additional experience in utility supervision or a related field

Desired Skills:

• Ability to multitask and work independently as well as a team
• Excellent leadership skills and ability to manage a team
• Exceptional flexibility in daily routines and route scheduling
• Project management skills
• Proven understanding of industry standards
• Adequate time management skills to facilitate worker efficiencies
• Excellent communication skills comfortable interacting management and customers
• Ability to interact with unhappy or negative customers in a professional manner
• Excellent attention to detail for problem solving and finding
• Ability to walk long distances and prepare for weather conditions accordingly

Office

Employees will begin their day at the local office where they will pick up their company vehicle equipment and assignments for the day.

Additional:

Department & Division: Operations Meter Services

Exempt Status*: Exempt

Reports to**: Operations Management

Works with Inside Company:

• Field Operations Teams
• Corporate Teams

Works with Outside Company:

• Customers and government officials as necessary

Working Conditions:

• All outdoor environmental conditions

Supervisor Responsibilities:

• Supervises team of Utility Technicians

Physical Requirements:

• Must be able to remain in a stationary position for long periods of time
• Repeat motions that may include the wrists hands and/or fingers
• Work that includes moving objects up to 50 lbs.
• Communication with others to exchange information. Must be able to see read write and speak
• Requires standing walking reaching stooping kneeling crouching

Travel Requirements:

• of travel time: 10

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state or local law. If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a casebycase basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)