Customer Success Specialist
Customer Success Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
The Opportunity
Our Customer Success Specialists are customerfocused professionals who focus on helping our clients manage the daytoday aspects of their program. This is an excellent opportunity for a motivated selfstarter to learn how to foster strong client relationships through clear timely communication and keen attention to detailand ultimately have a defined growth path the organization.
**Please note this is a hybrid role. Our Hybrid working requires presence onsite in office at least three times per week.**
What we can offer you
An opportunity to establish a trusted advisory relationship with customers to ensure overall satisfaction with our Products and Services.
Partnering with key customers; handling their ongoing inbound requests and reaching out to them proactively with any relevant updates.
Collaboration with the Customer Success Associate to build client relationships learn about their businesses and drive value based on our customers defined business objectives and culture needs.
Collaboration with the customer Program Manager to resolve any open issues/actions which arise during the normal course of business
Partner with Customer Success Associate to identify new opportunities within your customer base create and implement a plan to bring opportunities to fruition where applicable and to present as needed to individuals or large groups of stakeholders external and internal
Partner with Customer Success Associate on regular reporting on customer specific activities
The Skills you will bring
1 years experience in a customer facing role
College Degree or equivalent work experience
Experience working with data and generating/analyzing reports
Familiarity with SalesForce and Microsoft Office
Experience presenting to clients and internal stakeholders
Strong oral and written communication skills to document and communicate with internal and external resources
Achievements
Strong organizational skills with attention to detail to ensure accuracy and effective
Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position please dont hesitate to reach out to us atfor assistance. We are committed to ensuring equal access to opportunities for all individuals.
The Company:
At Workhuman our mission is to bring more humanity to the workplace. We recognise and embrace individuals differences and believe that workforce diversity and inclusion are essential to our longterm growth and success. Even if you dont think you check every single box above please still consider applying. Were looking for a human who is collaborative and innovative with a growth mindset. We love what we do because were shaping the future of work through our people and our technology. Our human cloudbased applications are helping some of the worlds leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank talk and celebrate each other creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an awardwinning culture across EMEA and North America:
We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology inand 2022.
In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston U.S. Best Large Places to Work and U.S. Best Places to Work.
There are currently over 7.5 million users on the Workhuman cloud across 180 countries.
Our core values are Respect Determination Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company and we seek to recruit develop and retain the most talented people from a diverse candidate pool.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
