Remediation Specialist
Remediation Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeLocation: Parramatta NSW
Type: Permanent full time
Hybrid role Happy to talk flexible working
The opportunity
Join our dynamic team as a Remediation Specialist where youll play a key role in identifying and resolving customer issues. Youll have the opportunity to analyse customer and policy data and contribute your expertise to ensure seamless resolutions under the Customer Remediation Program (CRP). If youre passionate about making a real impact and driving positive change this is the role for you!
Your new role
In this role you will:
Actively participate in customer remediation projects by identifying potential issues and executing appropriate fixes in adequate timeframes
Independently manage manual remediation projects and provide subject matter expertise in relation to potential fixes and remediation plans.
Prepare and release remediation letters and process refunds for customers
Prepare reports and provide business trends and feedback to create efficiencies in workflow
Actively participate in system User Acceptance Testing (UAT) and perform Production Verification Testing (PVT) as required.
Assist customers agents brokers with enquiries and concerns regarding remediation
Investigate resolve or escalate all remediationrelated complaints in a timely manner
Service our customers needs in a professional empathetic and personable manner
About you
To be successful in this role you will:
Experience in similar role and ideally insurance experience.
Strong customer service experience.
Experience using multiple systems/applications & satisfactory Microsoft office skills
Able to manage and execute project tasks in adequate timeframes
Excellent verbal and written communication skills
About QBE
We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
We believe this is our moment what if it was yours too Your career at QBE lets make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks genderequal flexible leave for all new parents including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBEs Family Domestic Violence First Responder Network
Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Apply now
APPLY NOW and lets make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Analytical Thinking Complaint Management Compliance Training Critical Thinking Customer Service Customer Value Management Intentional collaboration Managing performance Marketing Process Improvements Product Lifecycle Management (PLM) Risk Management Stakeholder Management Strategic Management Team ManagementApplication Close Date: 13/04/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
