Technical Support Specialist
Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Make your next move an expert one.
At Colliers its not our success that sets us apart its how we achieve it. Our people are passionate take ownership and always do whats right for our clients people and communities.
Why Colliers
Our enterprising environment needs your expertise to facilitate Colliers continued growth as an industry leader. Our nimble decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
About you
Youre a technology specialist with solid experience providing IT support to identify communicate and resolve end user issues. Aside from your technical prowess you bring a positive customercentric approach to your work whether its providing desk side/phone support to staff in remote office locations assisting with local area network operations or escalating IT tickets to specialized teams to resolve.
Youre always looking for ways to learn and expand your knowledge and expertise by participating in technology implementations assisting with corporate software and hardware deployments and working alongside the end user Computing and Infrastructure teams.
In this role you will
Provide excellent customer service at all levels of the organization and with external partners
Demonstrate patience and flexibility with clients and colleagues while troubleshooting technical issues
Assist with companybased software/hardware deployments
Share your knowledge and educate your clients to prevent common issues
Take the initiative and demonstrate good judgment when escalating IT tickets or situations for resolution
Provide expert guidance to customers across the Americas.
Monitor and implement company policies procedures and standards to ensure compliance is met
Operational knowledge of networking telephone and infrastructure concepts
What success looks like
35 years of IT support experience
Experience supporting Windows operating and MacOS systems
Advanced software and hardware technical skills
Troubleshooting and managing Office 365 accounts and supporting Office Applications
Ability to deliver excellent customer service at all levels of the organization and with external partners
#LIAC1
#LIOnsite
Make your next move an expert one and join us as we lead the industry into the future.
Applicants must be currently authorized to work in the United States on a fulltime basis. The employer will not sponsor applicants for work visas.
Direct applicants only please no agencies.
Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth related medical conditions and lactation) gender identity or gender expression (including transgender status) sexual orientation marital status military service and veteran status disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application preemployment testing a job interview or to otherwise participate in the hiring process please contact for assistance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
