Client Care Representative Clinical Administration - ParramattaCastle Hill 156768
Client Care Representative Clinical Administration - ParramattaCastle Hill 156768
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1 Vacancy
Job Description
Love interacting with people and providing 5star customer service
Want to make a difference in peoples lives
Looking for a role with purpose and potential
We have an exciting opportunity for a dedicated and handson customer service/admin professional at our hearing clinics in Parramatta and Castle Hill (Sydney).
You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.
This is a permanent fulltime position working Monday to Friday from 9:00am to 5:00pm. For the first few months the role will be based in Castle Hill with a view to working fulltime in Parramatta starting later this year.
Who are we
Connect Hearing is a leading provider of hearing health care services with a network of 180 clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highlytrained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.
We are proud to be part of Sonova the leading manufacturer of innovative hearing care solutions present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves they create a life without limitation through the sense of hearing. Join our mission and become part of our team!
What will you be doing
- Welcoming our clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments for our clients
- Providing administrative support to our Clinicians (Audiologists/Audiometrists)
- Efficiently managing the daytoday operations of our clinics
- Learning and competently using a range of software and applications
What do you need to be successful in this role
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience selfmotivation and lots of energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both our clinic and our clients
- Intermediate computer skills
- An interest in learning about features and basic repair/maintenance of hearing aids
- Prior experience in customer service/admin
Whats in it for you
- Competitive remuneration package including base salary plus monthly performance bonuses
- Salary packaging options
- Paid Parental Leave
- Uniform Allowance
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
- A values driven and peoplecentered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
Sounds interesting
If you feel that this opportunity is right for you we would love to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Full Time
