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You will be updated with latest job alerts via emailThe Manager IT Platform Services is responsible for daytoday operation of the digital platform landscape within their scope that includes Platform Maintenance Monitoring and technical performance as well as the technical infrastructure their applications. In addition the Manager IT Platform Services is responsible for the ServiceNow Platform and IT modules.
What will you do
Digital Platform Services General
Provide technical leadership and innovation across specific aspects of solution development.
Oversee Platform Maintenance for specified scope including patches upgrades and updates.
Oversee Platform Monitoring for specified scope to ensure performance and functionality for optimal operations.
Work with IT digital product delivery team members to define schedule and coordinate the alignment of dependencies for specified scope.
Collaborate with IT product delivery team members to ensure team deliverables align with technical and business requirements for specified scope.
Research recommend and implement new technologies and practices for specified scope. Scope will include various application platforms and Citizen Development Program
Citizen Development Program
Design and implement citizen development programs using approved low code / no code platforms including governance and guard rails architecture quality and security standards and compliance processes.
Establish training and support mechanisms within the organization including development of education materials and workshops.
Chair enterprise COE for various Citizen Development programs; provide governance oversight and support of programs including quality and security compliance reviews.
Continuously improve global RPA framework of process tools and team members to ensure best practice delivery and support.
ServiceNow: In addition to general platform duties manage IT for IT demand and environment.
Team Coaching and Development
Lead develop and coach the global Platform Services team in order to continually improve IT capabilities necessary to increase performance of the organization for specified scope.
Drive continuous improvement for specified scope by facilitating team retrospectives teaching problemsolving techniques and driving greater accountability amongst team members.
Help scrum teams coordinate with other teams on the Agile Release Train Provide timely and constructive feedback on a regular basis to ensure employees have a clear understanding of their work roles and the business.
Manage performance issues for specified scope when necessary.
Foster a businessoriented culture and mindset driven by a continual service improvement approach
Work with the IT leadership team to plan future skill needs to acquire and develop the appropriate mix of business data and process knowledge technical skills and competencies.
Foster a culture of technical discipline craftsmanship and innovation for specified scope. Drive continuous improvement of deliverables to meet Definition of Done (DoD)
Special Projects and Other Duties as assigned
Participate in and/or lead special projects
Other duties as assigned
What do you need for this role
Associates Degree required. Bachelors in Computer Science Information Technology Business Administration or related field preferred.
7 years of progressive IT experience
3 years of direct team management
5 years of ITSM experience
4 years of experience managing a service provider
4 years of experience with ServiceNow
ITIL Foundations certification preferred
Ability to write clear concise and accurate communications
Strong verbal written listening and presentation communication skills
Strong organizational skills and attention to detail
Excellent analytical and troubleshooting skills
Strong interpersonal and teamwork skills
Ability to work with employees at all levels of the organization
Ability to work with employees in various geographies
Ability to adapt to a continually changing business and work environment and manage multiple priorities
Demonstrated critical thinking and decision making skills
Continuous improvement mindset
Selfmotivated highly professional and resultsoriented
Able to work flexible hours and be available for offhours maintenance to critical systems as required
Ability to adjust on time sensitive tasks
Ability to provide excellent customer service without enabling poor customer behavior
Proficient with Microsoft Office (Word Excel PowerPoint Outlook) Visio SharePoint
Operational proficiencies in IAM tool ServiceNow
Travel: 2030
Required Experience:
Manager
Full-Time