Interim Regional Field Lead Pacific Northwest

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IMPORTANT DETAILS

• REPORTS TO: Barbara Borst
• LOCATION: Bend or Portland Oregon. Remote considered on casebycase basis
• LENGTH OF SEASON: 5 months April 1August 31
• REGIONS COVERED: Puget Sound & Oregon (Crater Lake & Columbia Gorge)

PURPOSE OF JOB

The Regional Field Lead (or RL previously known as the Regional Coordinator) is a Trip Development (TD) role responsible for meeting critical company deliverables as they relate to TD including but not limited to coordination and mentorship of TEs overseeing trip logistics maintaining vendor relations subcontractor relationships ensuring Softrip/Ascent updates are timely and accurate and reviewing associated trip materials. RLs primary focus is trip quality and operational oversight of their regions supporting Regional Directors (RD previously known as Regional Managers) on trip quality and accuracy hotel service agreements crisis management scheduling custom/private trips and new trip development. RLs work closely with Regional Directors and Trip Experts to successfully manage trip and regional logistics for a designated segment of trips. RLs are a vital link between the office and field and across departments working within Trip Development and partnering closely with the Leader Development and Operations teams. A high degree of organization attention to detail selfmotivation creativity coordination and leadership is required to carry out the responsibilities of this position along with a focus on timely of defined processes.

MAJOR DUTIES AND RESPONSIBILITIES:

• Supervise Trip Experts in critical quality decisions timely of Softrip updates and delivery of all TD guest and leader facing materials.
• Mentor Trip Experts including providing feedback mentoring performance completing MidSeason Check Ins and End of Season Reviews.
• Host village meetings to help connect leaders to company provide informational tips and foster good morale.
• Serve as vital communication link between field and office. Keep up with company and departmental communication transmit/translate/reiterate for Field Staff as needed.
• Provide real time crisis management for ontrip issues including supporting the weekend oncall team
• Provide highlevel support for Field Staff in the region with LD Managers and LDLs.
• Proactively look for ways to improve trip quality. Review and respond to guest leader and staff feedback. Provide feedback and ideas to RD(s). Plan create and update all aspects of trip quality and design including research and presearch for designated trips by mentoring and working closely with Trip Experts.
• Build and maintain strong relationships with key vendors to ensure smooth operations. Foster positive community relations including in National Parks where applicable.
• Help provide hotel and activity solutions for desired trip capacity working closely with RD and hotels team.
• Respond in a timely manner to private trip requests if needed. Work closely with Private Trips Team researchers and all partners to insure the best possible experience for guests.
• Provide guidance to the Scheduling Team on Field Expert Schedules

REQUIRED KNOWLEDGE AND ABILITIES:

• Experience in Trip Development or prior Trip Expert or Regional Expert experience required.
• Extensive Trip Leading experience in the area preferred and understanding of Backroads service ethic.
• Strong understanding of TE Program
• Experience in Leadership Development as a mentor is strongly preferred
• Strong organizational skills
• Strong interpersonal skills including proven feedback skills via FTR feedback on trips and with coleaders
• Analytical skills preferred but not required
• Ability to multitask and handle a multitude of details associated with trip planning; meeting deadlines in a fastpaced environment.
• Strong relationship coordination and problemsolving skills
• Cost management abilities
• Systems and database skills
• Understanding the connection from office to trip to leader to guest and ensuring quality at every step is paramount
• Proficient in Microsoft Office Excel & Word
• Excellent verbal communication skills including training and speaking in front of groups

ELIGIBILITY COMPENSATION AND BENEFITS:

• Compensation to be determined based on experience and qualifications
• Eligible to lead 12 trips annually as agreed upon by your RD
• Backroads will cover vehicle accommodation and some food costs for business purposes when conducting field visits or traveling for work. You are responsible for providing your own housing vehicle & food when working from your base.
• US work authorization required

APPLICATION DETAILS:

• Please apply via Workday including a cover letter explaining why you are interested and your qualifications as well as your resume
• Reach out to Daysha Lichty Senior Manager Field Expert Program or Barbara Borst Regional Director US West & Hawaii with questions
• Application deadline is April 1. Applications will be reviewed on a rolling basis so we encourage you to apply as soon as possible.