Administration Officer
Administration Officer
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Job Description
About the Role
CLS is seeking a PartTime motivated Administration Officer to join our Allied Health team in Bundaberg. The Administration Officer (Specialist Services) is an integral part of the CLS team that provides administrative support to the Specialist Services department and the broader organisation as directed.
In particular the purpose of this role is to work collaboratively to support managers and staff in ensuring that billing processes and the client management system are managed smoothly optimising client services and creating efficiencies for the Allied health team.
About Our Organisation
Community Lifestyle Support Ltd (CLS) is a notforprofit thats been operating for over 25 years. We take pride in providing holistic personcentred support to people throughout the Bundaberg and Fraser Coast Regions.
CLS is committed to evolving our practices to find innovative ways of providing support and creating a more accessible and accepting community that celebrates diversity embraces equality & inspires creativity. Oh and fun we like to have fun!
About the Allied Health Centre
CLSs Allied Health Centre provides clinic and communitybased therapeutic services for people across the lifespan. It is a multidisciplinary team that includes Occupational Therapy Speech and Language Pathology Psychology Physiotherapy Dietetics Nursing Assistive Technology Specialists and Behaviour Specialists.
The team prides itself on valuing autonomy and collaboration where each therapist is able to identify their area of specialisation and preferred ways of working while being able to collaborate with colleagues to expand their knowledge and skills.
Key Duties & Responsibilities Includes but will not be limited to:
Provide administrative assistance to the Specialist Services team.
Perform general reception duties where required including being a welcoming and supportive first pointofcontact for people visiting CLS.
Directing phone and email enquiries to the appropriate staff in a courteous and timely manner.
Responding to enquiries as appropriate and consistent with the acquired knowledge of the organisations operations and services.
Assist with the maintenance of records and documentation using approved systems and procedures.
Monitor notifications received through the Client Management System and action accordingly.
Accurately process and record customer payments ensuring all transactions are properly receipted and documented.
Ensure the Centres adherence to quality system through tracking identified documentation and liaising with Allied Health Professionals to update where necessary.
Tracking of client Schedules of Support.
Monitor and manage the Centres customer waitlist.
Maintenance of the Client Management System.
Ensure all billable data is accurately recorded.
Undertake weekly data collation and reporting.
Ensure all referrals are managed and prioritised accordingly.
Undertake other duties and responsibilities as requested by CLS from time to time.
Apply work practices and behaviours that comply with Code of Ethics and Code of Conduct and National Disability Insurance Code of Conduct.
Mandatory Requirements:
Possess a strong administration background.
Excellent computer literacy including Microsoft O365 with the ability to learn and manage new IT systems.
Excellent written and verbal communication skills.
Excellent organisational time task planning and priority management.
Possess great customer care skills.
Have excellent problemsolving skills be decisive and willing to have a go at managing difficult situations.
Proven ability to work well as part of an innovative team as well as work independently as required.
Demonstrate confidentiality and awareness of diversity and sensitive issues.
Passion for supporting the human rights of people with a disability and a focus on quality outcomes.
Current Driver Licence.
Be eligible for or hold a current Working with Children Blue Card.
Be eligible for or hold a current NDIS Worker Screening Card.
Benefits:
A fun curious supportive and hardworking team where we value our people.
Salary packaging options up to $15900 $30000 grossedup) per FBT year.
Worklife balance.
Opportunities to collaborate with experienced practitioners.
Organisationfunded access to Employee Assistance Program (EAP).
To apply for this position please submit a cover letter that addresses the Key Duties & Responsibilities criteria (above) along with your resume.
Please Note: You will be asked to provide a copy of the NDIS Worker Orientation Module Quality Safety and You certificate accessible for FREE via information specific to this role please contact or.
For further information about Community Lifestyle Support please visit our website
CLS is an Equal Opportunity Employer.
Required Experience:
IC
Employment Type
Full-Time
