Client Care Manager- Visiting Angels in Durango CO
Client Care Manager- Visiting Angels in Durango CO
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Job Description
It is not how much you do but how much love you put in the doing.
Mother Theresa
Visiting Angels offers non medical Inhome care for our elder loved ones.
At Visiting Angels we aim to Brighten the Home and Better the Health of our dear Clients. We Believe in serving others with Excellence in the comfort of their home. We are one of the largest nonmedical inhome care companies in Southwest Colorado and we have been in business and growing since 2010.
Pay: $25 / Hour or DOE Plus Benefits
POSITION PURPOSE:
The Client Care Manager is responsible for the coordination of services between clients and caregivers for the implementation of schedules adequate staffing and continuity of care to best meet the needs of the clients. In addition the Care Manager supervises caregivers and establishes/maintains client and caregiver relationships. Care Managers are the Face of Visiting Angels in their community. The Client Manager reports directly to the Operational Manager or Care Director.
This position is MondayFriday 8:00 AM 4:30 PM at ourDurango office located at 610 8th Ave. Durango CO. Traveling within your designated area to Prospect/Client homes.
PRINCIPAL ACCOUNTABILITIES:
- Demonstrate dependability and integrity in all aspects of the job.
- Maintaintimely Documentation of daily events data entry for schedules and maintain client careinformation.
- Timely Documentation and filing of appropriate case information.
- Marketing to appropriate facilities and programs within your communitymaintain a good reputation for the business and performconsistentmarketing visits throughout the month
- Participate in evaluations of caregiver staff.
- Recognize and reward good job performance and promote caregiver recognition.
- Maintain professional relationships with clients and employeesassuring clients and employees confidentiality.
- Maintain positive relationships with allDurango and Cortez Clients and referral sources.
- Respond to and resolve any clientor caregiver complaints incidents or concerns.
- Communicate and refer appropriate matters to the Care Director or Chief Operating Officer.
- Communicate and reinforce Visiting Angels policies and procedures as well as our standard of excellence.
- Fill in as Oncall some evenings and weekends as needed.
- Participate in weekly and monthly team meeting and project to improve our business.
- Answer the telephone and communicate efficiently while upholding Patient Privacy.
VISITING ANGELS ADMINISTRATIVE STAFF BENEFITS INCLUDE:
- Paid HandsOn Training for All New Employees
- Health Vision Dental Opportunities
- Bonuses
- Pay Raises Available Annually
- Paid Time Off
- Paid Holidays
- Yearly Sick Pay
- Bereavement Leave
- Company Carormileage reimbursements (if applicable to position)
- Complimentary Office Wellness Programs including paid Gym Memberships(Optional)
REQUIRED
This is a leadership position and as such this position requires that candidates must have previous experience inHome Care Elder Careor a similar fieldeither personal or professional LongTerm Care Facilities Medical Facilities nursing/medical background etc.
SPECIFIC JOB KNOWLEDGE SKILLS AND PERSONAL ABILITIES:
- High School Diploma and two years of experience in an office setting preferably in health care. College degree preferred.
- Demonstrate proficiency with Microsoft Office (Word Excel and Outlook) applications scheduling systems and other health care industry related software.
- Ability to listen and communicate clearly fluently and diplomatically orally and in writing.
- Ability to remain flexible resilient calm and maintain a sense of humor; and present a wellgroomed professional image.
- Ability to plan organize prioritize delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines.
- Ability to work independently with a minimum amount of direction and/or supervision.
- Ability to generate goodwill for the organization and its management among staff clients and local community referral sources.
- Demonstrate a strong commitment to Excellent client service.
- Possess and maintain good physical and mental health including current TB testing.
- U.S. Citizen or evidence of valid Alien Work Permit.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities skills or qualifications.
PHYSICAL/ENVIRONMENTAL DEMANDS:
- Sitting standing bending reaching stretching stooping walking climbing stairs and moving intermittently during working hours.
- Must be able to lift at least 25 lbs
- Must be able to properly operate office equipment. Must have current drivers license.
- Must be able to maintain verbal and written communication with coworkers leadership team supervisors clients family members vendors and all business associates within or outside the agency.
- See ADA Requirements
Not only is Visiting Angels the #1 Homecare Agency in the Nation but our Southwest Colorado Agency is also the winner of the Home Care Pulse 2025 Leadership in Excellence Award
We encourage ownership in every position aim to build leaders in our field and strive for Excellence while caring for our clients
We are an Equal Opportunity Employer.
Required Experience:
Manager
Employment Type
Full-Time
