Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee ACHM Spain Management S.L.. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
RECEPTIONIST/BARTENDER (CREW MEMBER)
REPORTS TO Captain
PURPOSE The purpose of the Crew Member is to provide service to our guests and give them the MOXY
experience that makes them come back again and again.
SUMMARY
Confident communicator comfortable in a fastpaced service focused role. Proactive problem solver and team player
able to play different roles who follows procedures & contributes to a fun and relaxed environment that makes our
guests feel at home.
MAIN TASKS & RESPONSIBILITIES
Provide guests with assistance and positive experiences
Play multiple roles from front desk attendant to barista to greeter to bartender and everything in between
Full flexibility in shift patterns 7 days a week. Early late and night shifts included
Manage hotel room inventory and Check in/out the Moxy way
Make sure that every guest pays correct price for goods and hotel rooms
Ensure all F&B outlets and merchandise are organized correctly
Take responsibility in all Back of House cleaning duties
Answer all phone calls according to the Moxy way and respond to emails in a timely fashion
Make sure that Front of House always looks picture perfect
Provide help in preparing food cleaning tidying restocking taking deliveries and organizing Back of House areas
Operate Food & Beverage outlets the Moxy way
Resolve guest issues youre able to and escalate when you cant
Help guests and residents with every question they might have
Work with your team to deliver the Moxy experience to every guest
Support other crew members and follow direction from crew leaders
Follow all food licensing security and health & safety policies to work safely
Create fun activities & activations that engage with guests
Perform First aid duties in case of an emergency if trained
Adhere to all local licensing laws in respect of the service of alcohol
Promote & support the Moxy brand & the Marriott Bonvoy program
And any other duties that may reasonably be required in line with your main duties
KNOWLEDGE / EXPERIENCE / SKILLS
Preferably 1year experience of work within the service industry
Personal experience of travel or travel industry
Knowledge of Food Safety & Licensing laws
Good understanding of computer handling Opera MICROS is preferable but not essential
Social media knowledge and experience
Clear communicator fluent in Local Language & English & other languages a plus!
PERSONALITY
Has high energy and a fearless doityourself attitude
Good with people and enjoy chatting with guests
Skilled multitasker who can balance hard work with great service
This company is an equal opportunity employer.
frnch1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
