Senior Customer Support Engineer
Senior Customer Support Engineer
Posted on :
08-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
As a Senior Customer Support Engineer you are responsible for investigating and resolving escalated customer support issues. You will also mentor Customer Support Engineers and act as a shift lead.
On a typical day Lightcast senior customer support engineers determine the root causes of customer issues investigate support metrics are trends consult with top engineers at Lightcast and discuss new approaches to automate operational issues. Senior customer support engineers provide product support in solving complex issues and are the first point of escalation for customer issues.
Major Responsibilities:
- Use your expert knowledge of Lightcasts products and data to help our customers deliver unique insights and exceptional value to the learners and job seekers they serve.
- Understand our enterprise customers use cases and help them integrate Lightcast data into their applications using Lightcast APIs.
- Mentor and develop Product Support Engineers on your team.
- Collaborate with other members of the product support team to provide outstanding experiences for Lightcasts customers.
- Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Lightcast leadership and offer solutions for optimizing performance.
Education and Experience:
- 4 years of work experience including 2 years of experience in technical support product support or a related field.
- Experience supporting systems that operate 24x7x365.
- Experience supporting globally distributed customers and teams.
- Experience supporting software as a service applications.
- Experience with HTTP APIs related protocols and tooling (e.g. Postman OpenAPI etc).
- Experience with networking protocols including HTTP TCP/IP DNS TLS.
Abilities:
- Strong Englishlanguage communication skills including the ability to clearly explain technical concepts to nontechnical customers and team members.
- Excellent knowledge of technical support tools and troubleshooting techniques.
- Excellent problemsolving skills.
- Ability to mentor team members.
a year
Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom Europe and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people our institutions and companies and our communities.
Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. Lightcast has always been and always will be committed to diversity equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams and we encourage our employees to bring their authentic original and best selves to work.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
