Director of Constituent Affairs
Director of Constituent Affairs
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Title: Director of Constituent Affairs
State Role Title: Director of Constituent Affairs
Hiring Range: Commensurate with Experience
Pay Band: UG
Agency: Attorney General & Dept of Law
Location:Office of the Attorney General
Agency Website: Type: General Public G
Job Duties
**This is a Political Appointee position**
- Serves as an advocate for constituents by mediating conflict directing them to appropriate individuals and organizations explaining the OAGs jurisdiction problem solving etc.
- Works closely with the Outreach team handling constituent concerns from across the Commonwealth
- Manages the OAG Constituent Email account including monitoring routing and ensuring timely responses
- Directs consumer complaints to the Consumer Protection section
- Directs civil rights complaints to the Office of Civil Rights
- Creates form letters for common constituent inquiries
- Communicates the Attorney Generals accomplishments and role effectively to constituents
- Meets with constituents when problems arise to address concerns and facilitate resolutions
- Supervises the parttime Constituent Affairs Assistant
- Supervises the parttime Special Assistant to the Attorney General
- Receives tracks and responds to constituent inquiries complaints and requests via telephone email mail and inperson communications
Minimum Qualifications
- 13 years of experience in constituent services customer service public relations or related field
- Excellent oral and written communication skills with ability to communicate effectively with diverse audiences
- Strong interpersonal skills and ability to maintain professional demeanor in challenging situations
- Proficiency in Microsoft Office Suite particularly Outlook Word and Excel
- Experience with constituent management databases or CRM systems preferred
- Ability to prioritize multiple tasks and meet deadlines in a fastpaced environment
- Strong problemsolving skills and attention to detail
- Knowledge of Virginia state government structure and functions preferred
- Ability to exercise discretion with confidential or sensitive information
- Excellent organizational skills and ability to maintain accurate records
- Demonstrated commitment to public service
Additional Considerations
Bachelors degree in public administration political science communications or related field; or equivalent experience
Special Instructions
Kindly utilize the Virginia Jobs website () to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead please login to the PageUp/RMS system for updates on your applications status.
Contact Information
Name: OAG Recruitment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
Director
Employment Type
Full-Time
