Biomedical Site Lead Ashland KY
Biomedical Site Lead Ashland KY
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Job Description
Job Title
Biomedical Site Lead (Ashland KY)Job Description
Support the MultiVendor Services (MVS) business as a Biomedical Equipment Site Lead for Philips customers in the Ashland KY area. You will assume a leadership role for an empowered area of responsibility to manage and foster strong customer relationships through the effective use of technical knowledge to install troubleshoot service and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
Perform preventative maintenance and service repair on biomedical equipment utilizing the service manual OJT OEM or 3rd Party training. Provides training/mentorship/technical support to other service staff.
Identification and resolution of customer issues providing the customer with the appropriate communication and involving appropriate site service personnel.Proactive identification of issues and providing creative comprehensive solutions for customers which go beyond simple break/fix.
The Site Lead must demonstrate the ability to take ownership and lead in difficult customer circumstances and show a sense of urgency about delivering results ability to establish the priorities of the moment by assessing the priorities communicated by the Site Team or the customer at any level. May be to manage multiple issues simultaneously.
Establishes credibility and trust while focusing on fixing the customer as well as the medical products. Sets realistic customer expectations. Interfaces with endusers department managers and supervisors on routine issues.
May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management
May be required to be available 24 x 7 via phone or pager work alternate shifts rotate in an oncall status.
Youre the right fit if:
Associates degree or equivalent training/experience in electronics or Biomedical Engineering and/or CBET certification.
7 years servicing medical equipment is strongly preferred.
1 years of previous lead/supervisory experience in the medical industry preferred.
PC competency to include basic knowledge of word processing spreadsheets databases.
You must be able to successfully perform the following minimum Physical Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
How we work together
We believe that we are better together than apart. For our officebased teams this means working inperson at least 3 days per week. Onsite roles require fulltime presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The hourly pay range for this position in KY is $32.00 to $49.00 plus overtime eligible.
This role may also includes field service and lead generation incentive bonus plans oncall pay company fleet/car training and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including jobrelated knowledge/skills experience business needs geographical location and internal equity.
In addition other compensation such as an annual incentive plan field service incentive bonus sales commission or longterm incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program which includes a generous PTO 401k (up to 7 match) HSA (with company contribution) stock purchase plan education reimbursement and much more. Details about our benefits can be found here.
At Philips it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a workauthorized visa now or in the future.
For this position you must reside in or within commuting distance to Ashland KY
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drugfree workplace.
Employment Type
Full-Time
