PATIENT REP Emergency Room 651672
PATIENT REP Emergency Room 651672
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
Under general supervision provides supportive services to patients and families. Investigates and responds to patient complaints. Provides information regarding hospital services policies and procedures. Provides emotional support to families in times of patient crisis.
Competencies:
A. Education:
Work requires advanced communication skills to provide support services to patients and families such as that acquired through high school education.
B. Knowledge:
Requires knowledge of general policies and procedures of patient representative program normally acquired through three to six months of experience on this job or equivalent.
Some analytical ability is required to investigate patient complaints and prepare reports.
C. Skills:
Substantial interpersonal skills needed to frequently interact with patients families and medical staff and to comfort patients families.
D. Required LicensureCertification Etc.:
None
E. Work Experience
23 years experience in health care preferred
F. Machines Tools Equipment:
General office equipment telephone
Salary Range: Minimum$17.11per hour Maximum$28.26per hour.Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and wellbeing of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drugfree workplace employers.
Employment Type
Full-Time
