IT Business Services Senior Consultant 419529

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Summary & Role Information:

At SAP ECS MEE level we need to provide the right level of service for our biggest customers and it has been decided to extend the Large Customers Operation team (LCO) within ECS. The team will provide an E2E service working dedicated for our large customers and operating the entire SAP landscapes including several of the largest HANAbased systems (e.g. 2x24TB ERP scaleout).

In your new role you will work as L3 support and in case of major incidents will support the fast restore of services. In addition we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key responsibilities and tasks:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
• Deep dive on issues supporting delivery teams to perform and drive root cause analysis to completion
• Analyze current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Ability to own lead and coordinate operational tasks customer escalations process improvements.
• Mentor and Guide junior members of the team

Role Requirements:

• 46 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
• Bachelors or masters degree Studentin Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Strong customer service focus paired with analytical and solutionoriented thinking
• Knowledge of either the ABAP stack or nonABAP stacks with excellent understanding of IT operations
• Knowledge on HANA and the underlying infrastructure is beneficial
• Good knowhow on SAP Technologies Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure constantly adding value to customer and within organization
• Excellent written verbal communication and presentation skills to effectively communicate and escalate Issues.

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solutionoriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly selfmotivated
• Proficiency in written and spoken English

About the team:

Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). As private cloud managed services provider HEC Delivery is offering a key aspect in the intelligent business transformation journey of our customers and by joining forces with CAS we enter a new era of endtoend service experience for our customers.

Location: future employee could be located either in Timisoara or Bucharest office.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
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EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 419529 Work Area: Information Technology Expected Travel: 0 30 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.