Senior Hardware Asset Management Analyst
Senior Hardware Asset Management Analyst
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Job Description
Join our Global Technology Services and Support Team!
How will you contribute:
Collaborating with the Manager IT Asset Management; the analyst will ensure that hardware assets are accurately onboarded deployed discovered and populated in the Asset Management Database (AMDB)/Configuration Management Database (CMDB). Hardware assets will be effectively tracked throughout each stage of the lifecycle to be reharvested or decommissioned following ITAD standard processes.
Responsibilities:
Maintain an accurate inventory of assets including servers desktops laptops network equipment virtual cloud and containerbased assets across all stages of their lifecycle.
Track all hardware asset inventories globally from acquisition to decommission.
Work closely with vendors and suppliers for hardware purchase warranty and maintenance.
Partner with IT Configuration Management to populate and update the configuration management database with accurate information.
Liaise with other groups such as software asset management configuration management network and information security and all business segments for seamless asset management.
Govern and audit the ITAD process to ensure accurate and responsible decommission disposal destruction recycling and harvesting of hardware during its lifecycle.
Perform inventory checks validations and attestations of all hardware classes to ensure completeness correctness and compliance with ITAM and risk standards.
Manage and produce real time ondemand hardware reports metrics etc. via dashboards in ITAM tools.
Manage and resolve intake requests incidents and inquiries related to hardware lifecycle management.
Initiating forensic investigations and reviews of hardware assets to uncover noncompliance policy and process breaches reduce risk and remediate issues.
Using industry standard ITAM tools such as ServiceNow SAM/HAM ServiceNow CMDB and other tools.
Skills and Experience:
Minimum 3 years of experience with IT asset management licensing software sales software auditing firms hardware asset management procurement or software purchasing.
Strong knowledge of hardware asset life cycle management processes including planning acquisition deployment monitoring decommission and disposal.
Strong knowledge utilizing and/or implementing asset management tools including automated discovery configuration tools and processes (ServiceNow SCCM etc.
Good understanding of APIs and integrations that support asset discovery.
Knowledge of the ServiceNow platform mainly Ham Pro.
IT Asset Manager certification (CHAMP) preferred.
Must Haves:
ITIL Knowledge and hardware asset management experience.
Knowledge managing and promoting data quality integrity and security of ITAM and CMDB repositories.
Skills in analyzing CMDB data to highlight anomalies and errors and to find opportunities for improvement.
Experience working with configuration item (CI) owners to define remediation plans.
What can we offer you
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong worklife balance.
Professional development and leadership opportunities.
Our commitment:
Valuesfirst culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit https://www.manulife/en/about/ourstory.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$71925.00 CAD $119875.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.specific paid time off provisions.
Required Experience:
Senior IC
Employment Type
Full-Time
