Customer Service Manager Hybrid 106999
Customer Service Manager Hybrid 106999
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Salary Not Disclosed
1 Vacancy
Job Description
You may know McCormick as a leader in herbs spices seasonings and condiments and were only getting started. At McCormick were always looking for new people to bring their unique flavor to our team.
McCormick employees all 14000 of us across the world are what makes this company a great place towork.
We are looking to hire anCustomer Service Managerimmediately in a Hybrid 50/50 capacity at our Global Headquarters in Hunt Valley Maryland or from our offices in Canada
What We Bring To The Table:
The best people deserve the best rewards. In addition to the benefits youd expect from a global leader 401k health insurance paid time off etc. we also offer:
Competitive compensation
Career growth opportunities
Flexibility and Support for Diverse Life Stages and Choices
We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)
Wellbeing programs including Physical Mental and Financial wellness
Tuition assistance
Position Overview:
This position has responsibility for managing US Flavor Solutions Customer Service organization. Responsibilities to include managing executing and administrating the strategy and operations for this department as well as driving efficient practices to optimize and streamline processes and monitor/measure activity to ensure customer service levels are meeting business until objectives. This position facilitates and provides leadership with regards to communications between business partners ensuring operational and overall leadership to a specific portfolio of customer service personnel. This role is expected to communicate key findings and observations within the organization that informs executive decisions with respect to sales opportunities and risks.
Key Responsibilities:
- Develop and maintain metrics and reporting to ensure consistent performance attainment. Manage customer service activities to ensure the of business unit and/or customer specific service levels. Serve as primary contributor to month end/quarter close activities. Analyze and present critical monthend risks opportunities and other findings to senior leaders for executive action.
- Recommend develop and implement programs and procedures governing the manner in which customer service activities will be conducted. Provide ongoing process improvement and project support identify and communicate potential solutions to the anticipated risks and suggest potential responses actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact.
- Provide leadership support and training to develop customer service personnel.
- Set annual goals and provide strategic planning to achieve departmental and functional goals that are aligned with business partner objectives.
- Act as liason between Customer Service Organization and business until leadership personnel within the Sales/Supply Chain/organizations
Required Qualifications:
- Bachelors Degree in Business Supply Chain or related field.10 years of experience in lieu of degree
- 6 years Business experience 2 years supervisory experience (required) SAP/ERP working knowledge (required)
- Knowledge of the North American Consumer customer base Branded Retailers/distributors (preferred).
- Knowledge of Manufacturing processes inventory management warehouse and distribution.
- Ability to work with internal and external customers to resolve issues and achieve positive outcomes. Effective communication skills that allow for collaboration with business partners
- Influential relationship skills at all levels and the ability to use these relationships to deliver service improvements
- Team Leadership experience
#LINP2
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
As a general policy McCormick does not offer employment visa sponsorships upon hire or in the future.
Required Experience:
Manager
Employment Type
Full-Time
