Host

Ideally situated in the Port of Dubuque Iowa and featuring a winning combination of service amenities and entertainment the Grand Harbor Resort and Waterpark is the Midwests premier destination for meetings group events and family vacations and for flexible employment!

Tony Romas located in the Grand Harbor Resort and Waterpark is currently hiring for a parttime host/hostess. Ideal candidates will have prior customer service experience the ability to problem solve and multitask must be at least 16 years of age and the availability to work as the business needs including days evenings weekends and holidays. This position can be flexible for the right candidate!

Summary
A Host greets seats and offers a parting comment to all guests answers the telephone and maintains sanitation safety and cleanliness standards in his or her immediate work area and other assigned areas. The Host may also be responsible for taking keying in and packaging all takeout orders.

Essential Functions
Prepares the lobby area for guests arrival
Opens door and greets guests as they enter the restaurant
Determines the guests seating preferences and advises guests of the wait time if any
Directs guests to bar area and maintains an accurate Wait List on a firstcome firstserved basis
Notifies guests when their tables are ready and leads the guests to their tables
Provides an appropriate menu to each guest at the table
Responds professionally to guest comments and questions
Answers the telephone and responds to guest inquiries
Writes takeout orders from callin and walkin guests
Processes packs and collects payment for takeout orders
Assists Servers by refilling beverages clearing plates and responding to requests from seated guests
Cleans and maintains the lobby area
Monitors the cleanliness of restrooms and the level of restroom supplies
Offers a parting comment to departing guests
Abides by all applicable laws regarding the sale and service of alcoholic beverages
Follows all health safety sanitation and security standards
Performs other duties that are incidental to guest service as assigned by the supervisor

Personal Appearance
The Host must be well groomed and neatly dressed in proper apparel throughout his or her shift.

Physical Actions
The Host must be capable of the following estimated percentage of physical activities for up to eight hours:
45 Standing 5 Reaching 45 Walking 5 Cleaning
The Host is required to lift and carry soiled plates and glassware supplies and packaged food that may weigh up to ten pounds cocktail trays of beverages weighing up to five pounds and racks of clean glassware that may weigh up to thirty pounds.

Environmental Exposure
The Host works primarily in climatecontrolled dining rooms but is required to package takeout orders in the kitchen resulting in exposure to heat and humidity. The Host is required to use a variety of cleaning solutions.
The Host interacts extensively with guests and team members with possible exposure to highly stressful or frustrating situations which must be handled pleasantly and professionally. The Host is required to work with limited supervision.

Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100 match at 3 contributions 50 up to 5.
• Paid Time Off Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin South Dakota North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels Hilton IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical dental and vision insurance as well as opportunities to enroll in STD LTD critical illness accident and/or life insurance as well as flex spending.

Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and propertylevel operations together with the corporate leadership team consisting of specialized hospitality industry experts make our organization a leader in the industry and experts in delivering a firstclass guest experience. The combined experience developing opening and managing hotels and indoor waterpark resorts is unmatched.

Our mission is to provide comfortable clean safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.