Information Technology Engineer
Information Technology Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Make a Difference in Someones Life!
At Monarch we work together to provide lifechanging care in communities across North Carolina and Rhode Island. As a team we provide hope promote wellness and empower individuals and families impacted by mental illness substance use disorders intellectual and developmental disabilities and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment a place where you can do your best work and grow as a professional. That is just what youll find at Monarch. Here we care for people including our team members. We offer a comprehensive competitive benefits package that supports fulltime and parttime team members and their families. More than just a job this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Job Highlights:
This Opportunity:
The primary responsibility of the Information Technology Engineer is to provide IT assistance to agency staff members by fielding questions and resolving user problems as they occur.What Youll Do:
Assist with quality assurance of assets in inventory deployed assets and the procurement process for all agency IT equipment.
Assist in maintaining agency information technology assets to provide for optimum use of telecommunications and computer resources.
Provide training for agency staff members in the usage of computers and telecommunications systems as well as assisting with new equipment installations at a variety of sites and new office startups.
Work cooperatively with a team to analyze and maintain existing hardware and software capabilities as well as the installation and upgrade of operating systems and application software when needed.
Utilize best practices in troubleshooting a variety of hardware and/or software issues and perform root cause analysis in conjunction with users with varying technical knowledge.
Provide courteous and professional customer service while troubleshooting issues over the phone and resolve customer issues promptly.
Record all Information Technology support requests in the agency helpdesk ticket system and prioritize service request response.
Follow and maintain HIPAA standards for various levels of security and confidentiality.
Provide oncall support as assigned.
Attend and actively participate in meetings and training as required. Maintain certification in all agency state and federal training requirements.
Demonstrate knowledge of and comply with all agency policies and procedures as well as state and federal statutes and regulations related to specific information technology areas.
Demonstrate knowledge of emergency procedures and assists in crisis situations.
Complete all other relevant responsibilities as assigned by the supervisor.
Drive and travel as required.
Education Were Looking For:
Associates: Information Technology High School Diploma (Required)Certifications Were Looking For:
Drivers License (Valid) USAExperience Were Looking For:
Computer Science Experience Information Technology ExperienceSchedule:
Schedule: Monday Friday 8am 5pm with On Call 1 Week Per MonthTarget Weekly Hours:
40Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications.Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process should contactor call.
This job description in no way implies that these are the only duties and responsibilities to be performed.You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.This job description is subject to revision at the discretion of Monarch.
Employment Type
Full-Time
