Product Operations Specialist Senior Product Operations Specialist
Product Operations Specialist Senior Product Operations Specialist
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Job Description
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.
Position Summary
Perform operational activities related to customer products to ensure accurate and timely processing of work. Customer products supported by this position may include but are not limited to: energy efficiency rebates demand management/demand response products clean transportation / electric vehicle products and interconnections for renewables or other distributed energy resources (DERs). Duties include managing pending work queues work order processing and distribution application entry and review communications and specialized tasks. Provide training and coordination with other Product Operations employees. Coordinate operational activities with numerous internal and external stakeholders to ensure successful implementation of programs. Utilize understanding of complex technical issues (e.g. electrical code engineering standards) to solve problems. Identify programmatic and process improvement opportunities and recommend solutions. Establish and document workflow through lean processes. Crosstrained across states on tasks to address seasonal and other workload fluctuations. Competent in many different product offerings and able to perform tasks of the highest complexity.
Essential Responsibilities Product Operations Specialist
Process applications and for customer products on a timely basis including review and entry of into systems of record for all customer segments.
Utilize critical thinking analysis and technical understanding to assure that all information is complete and accurate.
Perform peer reviews for quality control purposes.
Provide back up support for numerous products during periods of high activity to ensure timely processing of work.
Identify issues and recommend corrective actions.
Respond to customer inquiries and settle customer disputes regarding program participation work status bill adjustments and/or property damage related to Xcel Energys programs.
Coordinate resolution with the customer and other stakeholders such as thirdparty contractors.
Provide support for other operational activities such as vendor management invoice management inventory management maintenance support and technology development.
Coordinate closely with Product Operations leadership and product managers to complete on a timely basis.
Identify and recommend process and system changes to improve operations and customer service for the products the team supports.
Provide supporting training and communication as needed.
Support other internal teams as necessary for escalated issues (e.g. bill corrections control days for demand response expedited engineering and metering requests).
This includes communicating with internal departments on escalated issues and requests.
Perform other duties as assigned including special projects
Minimum Requirements Product Operations Specialist
Associates degree or equivalent experience is required.
Ability to comprehend technical aspects of products is required.
Demonstrated job performance and good verbal and written skills required.
Knowledge of Microsoft Office applications (Excel Word Outlook) is required.
Must be customer focused selfmotivated results and team oriented and flexible.
Preferred Requirements Product Operations Specialist
Bachelors degree preferred.
Experience working in customer service or operations related field preferred.
Good analytical skills and organization skills is strongly preferred.
The anticipated starting salary for the Product Operations Specialist is: $21.90/hr30.66/hr.
Essential Responsibilities Senior Product Operations Specialist
Process applications and for customer products on a timely basis including review and entry of into systems of record for all customer segments.
Utilize critical thinking analysis and technical understanding to assure that all information is complete and accurate.
Perform peer reviews for quality control purposes.
Provide training and oversight of others work.
Provide back up support for many products during periods of high activity to ensure timely processing of work. Identify issues and implement corrective actions.
Respond to escalated customer inquiries and settle complex customer disputes regarding program participation work status bill adjustments and/or property damage related to Xcel Energys programs.
Coordinate resolution with the customer and other stakeholders such as thirdparty contractors.
Provide support for operational activities such as vendor training invoice management inventory management maintenance support and technology development.
Coordinate closely with Product Operations leadership and product managers to complete on a timely basis.
Identify and recommend process and system changes to improve the operations and customer service for the products team supports.
Lead implementation of the changes. (By developing training materials for other team members focused on products/services offered.
Partner with Product Operations Leadership to identify topics for training sessions
Support other internal teams as necessary for escalated issues (e.g. bill corrections control days for demand response expedited engineering and metering requests).
This includes communicating with internal departments on escalated issues and requests.
Perform other duties as assigned including special projects.
Minimum Requirements Senior Product Operations Specialist
Bachelors degree or equivalent experience is required.
Demonstrated job performance and good verbal and written skills required.
Ability to comprehend technical aspects of products is required.
Knowledge of Microsoft Office applications (Excel Word Outlook) is required.
Must be customer focused selfmotivated results and teamoriented flexible and able to work on many different tasks.
Preferred Requirements Senior Product Operations Specialist
Experience working in customer service or operations related field preferred.
Knowledge of Xcel Energy processes and systems is preferred.
2 to 4 years Special Project Management experience.
Good analytical skills and organization skills is strongly preferred.
The anticipated starting salary for the Senior Product Operations Specialist is: $25/hr$35/hr.
As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energyrelated products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at .
NonBargainingThe anticipated starting base pay for this position is: $25.00 to $35.00 per hourThis position is eligible for the following benefits: Spot On Bonus Medical/Pharmacy Plan Dental Vision Life Insurance Dependent Care Reimbursement Account Health Care Reimbursement Account Health Savings Account (HSA) (if enrolled in eligible health plan) LimitedPurpose FSA (if enrolled in eligible health plan and HSA) Transportation Reimbursement Account Shortterm disability (STD) Longterm disability (LTD) Employee Assistance Program (EAP) Fitness Center Reimbursement (if enrolled in eligible health plan) Tuition reimbursement Transit programs Employee recognition program Pension 401(k) plan Paid time off (PTO) Holidays Volunteer Paid Time Off (VPTO) Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end suspend or amend any of its plans at any time in whole or in part.
In any materials you submit you may redact or remove ageidentifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 04/11/25EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF)
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact Xcel Energy Talent Acquisition at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Required Experience:
Senior IC
Employment Type
Full-Time
