Customer Experience Lead - Squamish Branch 219644
Customer Experience Lead - Squamish Branch 219644
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Job Description
Requisition ID: 219644
Join a purpose driven winning team committed to results in an inclusive and highperforming culture.
About the role
What youll be doing
Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic driven individual who will lead and support our Customer Experience Associates while championing Scotiabanks core values and culture.
Is this role right for you In this role you will:
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required managing any emergencies customer escalations etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
- Excellent leadership skills able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching leading and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills able to promote and demonstrate the use of digital/selfservice banking options
Whats in it for you
- The opportunity to join a forwardthinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities for you and our customers.
- You can expect to be recognized and rewarded for highperformance. Youll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.
Location(s): Canada : British Columbia : Squamish
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Employment Type
Full Time
