Service Manager - Norwalk
Service Manager - Norwalk
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$ 65000 - 75000
1 Vacancy
Job Description
SERVICE MANAGER
$65000 $75000
STRONG INCENTIVE PROGRAM
Seeking an Experienced Service Manager. We are a 4th generation privately owned company with a 127year history of bestinclass partners customers and leadership. Our newest locations are offering state of the art facilities and ongoing training for our technicians.
The primary responsibility of this role is to run an efficient and profitable Service Department through productive staffing customer retention cost controls achievement of objectives and maintenance of all service records.
BENEFITS:
401(k) w/ 4 matching
Life Insurance
Dental insurance
Health insurance
Vision insurance
Short Term & LongTerm Disability Insurance
Paid time off
Paid holidays
Career Pathing and opportunities for advancement.
RESPONSIBILITIES:
Ensures that the daily inventory of technicians time is consistently sold to service customers.
Forecasts goals and objectives for the department and strives to meet them.
Hires trains motivates counsels and monitors the performance of all service department staff.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Attends managers meetings.
Monitors and controls the performance of the department using appropriate reports tracking systems and surveys.
Strives for harmony and teamwork within the department and with all other departments.
Develops and implements a marketing plan which promotes new and repeat business.
Understands keeps abreast of and complies with federal state and local regulations that affect service operations such as hazardous waste disposal OSHA RighttoKnow etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Holds weekly department meetings.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Monitors technicians daily productivity reports and corresponding payroll records.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Initials all repair orders before submitting them to the warranty department monitoring for sales and hours relative to expectations.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Informs repair technicians of time allowances on each repair order.
Maintains highquality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures that the work areas and customer waiting area are kept clean.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Ensures the proper care storage and inventory of special tools.
Ensures that customers service files are uptodate and readily available for reference.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealerships guidelines.
Establishes and maintains 24hour followup with all customers to confirm satisfaction with the service experience.
REQUIREMENTS:
- 2 years of previous experience working in a Service Advisor or Service Management role at an auto dealership or other automotive service provider.
- Effective written verbal and telephone communication skills proficient PC skills and a commitment to customer service excellence are an absolute must.
- Ability to multitask in a fastpaced environment while dealing directly with dozens of customers on a daily basis
- Bachelors degree (B. A. from fouryear College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Strong attention to detail especially regarding time management and organization.
- Must be proficient in Microsoft Office products and Windowsbased computer systems.
Required Experience:
Manager
Employment Type
Full Time
