ServiceNow Coordinator
ServiceNow Coordinator
Posted on :
08-04-2025
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1 Vacancy
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Job Description
Description
Mission
As a ServiceNow coordinator you will optimize workflows and enhancing user experiences will empower both end users and the support team. This role plays a key part in identifying root causes of system issues and implementing proactive solutions to prevent/minimize future occurences.
Responsibilities
Platform Administration & Optimization
- Configure maintain and enhance the ServiceNow platform including ITSM ITOM ITBM and Security Operations.
- Oversee upgrades patches and system releases while ensuring seamless business continuity.
- Develop and refine workflows business rules UI policies scripts and scheduled jobs for enhanced functionality.
Governance & Compliance
- Implement and enforce best practices in platform governance access controls and data integrity.
- Ensure adherence to IT security standards and ServiceNow policies.
Collaboration & Support
- Partner with IT and business stakeholders to understand requirements and continuously improve platform capabilities.
- Provide training user support and troubleshooting to resolve ServiceNowrelated issues.
- Engage with thirdparty vendors and ServiceNow support for advanced issue resolution.
Performance Monitoring & Reporting
- Monitor system performance identify potential inefficiencies and optimize configurations.
- Develop reports and dashboards to support IT management decisionmaking.
- Requirements
Requirements
- 2 years of handson experience as a ServiceNow Administrator.
- Expertise in ServiceNow architecture configuration and administration.
- Proficiency in key ServiceNow modules such as Incident Problem Change Request CMDB and Asset Management.
- Strong Knowledge of JavaScript Glide APIs and ServiceNow scripting (business rules UI scripts client scripts).
- Familiarity with integrations using REST/SOAP APIs.
- ITIL Foundation certification is a plus.
- ServiceNow Administrator certification preferred.
- Analytical mindset with strong problemsolving skills and attention to detail.
- Tenacious: Proactively identifies issues seeks longterm solutions and continuously drives platform improvements.
- Authentic: Communicates transparently with stakeholders and provides reliable support to users.
- Multicultural: Collaborates effectively with diverse teams and adapts solutions to global business needs.
- Accountable: Takes ownership of system integrity performance and governance ensuring compliance with best practices.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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