Customer Service Policy Owner Services - Call Center
Customer Service Policy Owner Services - Call Center
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Insurance Administrative Solutions
Insurance Administrative Solutions (IAS) is a thirdparty provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload bolster their industry expertise leverage emerging technologies and streamline operations. With strong industry knowledge we deliver value to our customers by providing compassionate customer service efficient processing and quality results. Here at IAS we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.
Job Summary: Provide prompt courteous customer service which meets or exceeds service standards. Utilize applicable policy forms insurance law and internal procedures to answer inquiries and process requests from customers. Thoroughly document telephone calls changes and written correspondence.
Primary Responsibilities: other duties may be assigned as necessary:
- Answer incoming Medicare Supplement calls in accordance with quality standards to provide information to agents/ insured about the status of a policy or any other question they may have.
- Place outgoing calls to provide or obtain information.
- Document all calls while in progress using the online documentation program.
- Transfer or refer misdirected calls to the appropriate individual department or offices outside the company using approved transfer and referral techniques.
- Process customer requests using internal and clientmandated procedures.
- Produce correspondence to customers using approved letters. Fully document policy file or image system with all related material so as to leave a clear and concise audit trail.
- Efficiently process the Bank Changes Cancel NR Death NR Address Changes and ID Cards
- Communicate openly with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts.
Primary Skills & Requirements To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
- High school diploma or GED equivalent
- Insurance background preferred
- Up to 2 years of proven customer support experience
- Strong phone contact handling skills and active listening
- Familiarity with Microsoft Office products
- Ability to adapt and respond to different types of people and tasks
- Excellent communication and documentation skills
- Ability to multitask prioritize and manage time effectively and efficiently
- Reliable transportation and the ability to be punctual and dependable
Schedule:
- Monday to Friday
- 37 hour work week
About Integrity
Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a familylike environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hypergrowth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit Integrity.
Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local law. In addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.
Employment Type
Full-Time
