Service Desk Assistant
Service Desk Assistant
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description Summary
Provide general customer service and support.
Responsibilities
Service Desk Assistant Responsibilities The Service Desk Assistant plays a key role in providing support within the Leatherby Library to ensure seamless assistance for Chapman University end users. Key duties include: Offering guidance and troubleshooting for printing and computerrelated issues in labs classrooms and public access areas. Assisting with ID Keycard replacements. Providing telephone and walkup support documenting problems and providing solutions. Recording enduser incidents and requests in the Service Desk ticketing system adhering to established policies and procedures for task escalation and followup. Maintaining a clean and organized environment by ensuring computer equipment loaner laptops and printers in the library are available and orderly. Managing printers ensuring functionality and restocking paper and toner as needed. Monitoring Chapman web and network services as well as print queues and promptly reporting service failures to the appropriate IS&T department. Supporting equipment moves and computer deployments for labs and classrooms including transporting equipment across campus.
Required Qualifications
Little to minimal prior experience. Customerfocused and have a positive attitude. Business telephone etiquette. Ability to learn and follow support procedures. Familiarity with Microsoft Office Suite.
Provide general customer service and support.
Responsibilities
Service Desk Assistant Responsibilities The Service Desk Assistant plays a key role in providing support within the Leatherby Library to ensure seamless assistance for Chapman University end users. Key duties include: Offering guidance and troubleshooting for printing and computerrelated issues in labs classrooms and public access areas. Assisting with ID Keycard replacements. Providing telephone and walkup support documenting problems and providing solutions. Recording enduser incidents and requests in the Service Desk ticketing system adhering to established policies and procedures for task escalation and followup. Maintaining a clean and organized environment by ensuring computer equipment loaner laptops and printers in the library are available and orderly. Managing printers ensuring functionality and restocking paper and toner as needed. Monitoring Chapman web and network services as well as print queues and promptly reporting service failures to the appropriate IS&T department. Supporting equipment moves and computer deployments for labs and classrooms including transporting equipment across campus.
Required Qualifications
Little to minimal prior experience. Customerfocused and have a positive attitude. Business telephone etiquette. Ability to learn and follow support procedures. Familiarity with Microsoft Office Suite.
Employment Type
Full Time
Key Skills
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