Learning Experience Director LOD
Learning Experience Director LOD
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in a DVP of Operations role with TaskUs:
As the Division Vice President of Operations for at TaskUs you will assume a critical role in the leadership team shaping and executing our operational strategies with unwavering dedication to efficiency quality and client satisfaction. This seniorlevel position demands a seasoned professional with a proven track record of orchestrating operational excellence within the dynamic landscape of the BPO industry.
Your responsibilities encompass a wide spectrum including developing and implementing operational strategies aligned with our overarching business objectives. You will act as the architect of our operational performance overseeing various units to ensure we consistently meet or surpass key performance indicators (KPIs) and service level agreements (SLAs). Your commitment to quality assurance will be instrumental in upholding the highest standards of service delivery while instilling a culture of perpetual improvement and excellence.
Key Responsibilities:
- Operational Strategy: Develop communicate and execute the companys operational strategy aligning it with overall business objectives. Continuously assess and adapt the strategy to meet evolving industry dynamics.
- Performance Management: Oversee the performance of various operational units ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met or exceeded consistently.
- Quality Assurance: Implement and maintain robust quality assurance processes to uphold the highest standards of service delivery. Drive a culture of continuous improvement and quality excellence.
- Client Engagement: Foster strong relationships with clients serving as a trusted partner in understanding their unique needs and ensuring our services align with their objectives.
- Team Leadership: Lead and inspire a diverse team of operational professionals promoting collaboration growth and accountability. Provide mentorship and professional development opportunities.
- Process Optimization: Identify opportunities for process optimization automation and efficiency enhancements. Implement best practices and technology solutions to streamline operations.
- Budget Management: Manage the operational budget effectively optimizing resource allocation and cost control to achieve operational excellence while maintaining profitability.
- Risk Management: Identify operational risks and develop mitigation strategies. Ensure compliance with industry regulations and clientspecific requirements.
Qualifications:
- 7 years in a Senior Leadership role into large businesses out of which atleast 4 years of managing multiple sites within BPO Industry in India.
- Proven track record of driving operational efficiency quality and client satisfaction.
- Strong understanding of BPO operations industry trends and emerging technologies.
- Exceptional leadership communication and interpersonal skills.
- Demonstrated ability to build and lead highperforming teams.
- Strategic thinker with the ability to translate strategies into actionable plans.
- Strong analytical and problemsolving skills.
- Bachelors degree in Business Operations Management or a related field. MBA or advanced degree is preferred.
Work Location / Travel:
- The position is based out of India
- Domestic travel 40 and International travel 10
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Director
Employment Type
Full-Time
Key Skills
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