SaaS Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes businesscritical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in esignature and contract lifecycle management (CLM).

Docusign is looking for a selfmotivated SaaS Engineer to help us build maintain and rationalize our corporate SaaS ecosystem. This role will involve daytoday management of SaaS applications critical to our business enforcing vendor management and SaaS policies integrating SaaS solutions and working with business stakeholders to maximize the value delivery of their SaaS portfolios. This role will include managing the GenAI features of essential SaaS applications. You will be a part of our Cloud Applications team which oversees the overall service ownership and strategy of our SaaS offerings

This position is an individual contributor role reporting to the Senior Manager Cloud Apps.

Responsibility

• Communicate and collaborate with crossfunctional teams for different projects

• Partner with business stakeholders to architect implement configure and maintain corporate SaaS applications like Google Workspace Okta Microsoft Office 365 Slack and others

• Deploy and maintain cloudbased applications systems and associated cloud infrastructure

• Help define our SaaS service blueprint and establish a crossfunctional intake management and support model

• Build critical trust and relationships with business and technical stakeholders

• Work closely with business stakeholders to identify opportunities and maximize the value delivery of AI capabilities within their SaaS portfolios

• Contribute to the overall AI strategy and direction of SaaS service ownership within the Cloud Applications team

• Stay updated with the latest AI and SaaS trends and technologies recommending and integrating new solutions

• Champion a securityfirst approach to AI development configuration and rollout

Hybrid: Employee divides their time between inoffice and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly inoffice expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• Minimum of 5 years related experience with a Bachelors degree or 3 years related experience with a Masters degree
• Experience architecting end to end collaboration and productivity solutions
• Experience deploying administering and supporting and migrating between SaaS applications and platforms in an enterprise environment
• Experience with Google Workspace (ie. core applications security tools and identity management)
• Experience with mailflow (Exchange Google Mail Proofpoint)
• Experience with Box Smarstheet LucidChart Slack Airtable and other collaboration tools
• Experience designing implementing and optimizing AI/ML and enterprise search solutions in a SaaS environment
• Experience with GenAI technologies and their applications in SaaS products
• Experience with one of the programming/scripting languages such as Python and Powershell
• Experience using REST APIs to integrate standalone SaaS applications into a broad architecture landscape
• Experience building lightweight business applications Google Workspace
• Knowledge of Scrum Agile and continuous integration and continuous deployment practices

Preferred

• Strong understanding of SaaS architectures and platforms
• Adminlevel experience with Microsoft Active Directory and M365
• Adminlevel experience with Okta IDP including SAML authentication custom apps SCIM provisioning Attribute mapping. and Okta Workflow)
• Experience working with identity and access management including unified profiles and role based access control
• Experience architecting data integration and workflow platforms
• Experience integrating and migrating SaaS applications and defining architecture standards
• Experience building custom APIs and RESTful services
• Experience with common cloud infrastructure platforms including AWS Azure and GCP
• Experience with compliance and security standards related to AI and SaaS applications
• Demonstrated ability to drive innovation and integrate cuttingedge AI technologies into existing SaaS solutions
• Strong team player willing to take responsibility accountability and ownership
• Project and Program management experience (handling projects and org wide application updates)

Pay for this position is based on a number of factors including geographic location and may vary depending on jobrelated knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $114200.00 $177100.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of preestablished sales goals. NonSales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100 employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other lifechanging events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a cando approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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