Patient Access Supervisor - Primary Care Pediatrics

Fulltime benefits eligible role

MonFri 8am to 5pm

Essential Functions:

• Supervises staff assigned to the work unit. Works with the manager in the hiring terminating and counseling of staff.
• Evaluates the performance of assigned staff and completes the Performance Appraisal form. Documents and provides timely feedback regarding concerns received about staffs behavior or job performance.
• Implements and enforces the departments policies and procedures. Guides the department to meet the set goals and standards. Schedules and conducts monthly team meetings.
• Ensures time and attendance is completed for department each pay period. Ensures appropriate staffing needs are maintained in all areas of the department.
• Deals directly with patients parents third parties vendors management and all levels of hospital staff. Acts as a liaison between department and other hospital departments in billing needs and requirements.
• Stays abreast of and educates staff on governmental regulations contract requirements and anticipated future needs. Ensures that all unit staff remains compliant with government regulations.
• Strives to find solutions to hospital and departmentwide operational issues affecting accounts receivable or customer service.

Education Requirement:

Bachelors Degree in business administration or related field or equivalent combination of education and experience required.

Licensure Requirement:

Valid Ohio drivers license and proof of auto insurance as required by hospital policy and positionspecific requirements. Must pass motor vehicle background inspection insurance eligibility driving qualifications and training set forth by Nationwide Childrens Hospital and maintain qualification of insurance guidelines.

Skills:

• Ability to effectively initiate and manage multidisciplined projects.
• Knowledge of medical terminology various claim forms third party contracts and payment patterns and reimbursement regulations and policies of thirdparty payers.
• Detailed understanding of a managed care environment and its impact on the hospitals bottom line.
• Demonstrated ability to effectively manage multidisciplined projects and multiple people.
• Excellent communication and customer service skills.
• Working knowledge of mainframe admitting and billing computer systems (EPIC preferred) and experience using Outlook Word and Excel.
• Demonstrated traits of teamwork cooperation and positive and enthusiastic role model.

Experience:

• Three years of experience in a leadership or management position required.
• Experience in a healthcare environment preferred.

Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids Climb stairs/ladder Driving motor vehicles (work required) *additional testing may be required Lifting / Carrying: 4160 lbs Loud Noises Pushing / Pulling: 2640 lbs Pushing / Pulling: 4160 lbs Squat/kneel

FREQUENTLY: Bend/twist

CONTINUOUSLY: Audible speech Chemicals/Medications Communicable Diseases and/or Pathogens Computer skills Decision Making Flexing/extending of neck Hand use: grasping gripping turning Hearing acuity Interpreting Data Lifting / Carrying: 010 lbs Lifting / Carrying: 1120 lbs Lifting / Carrying: 2140 lbs Peripheral vision Problem solving Pushing / Pulling: 025 lbs Reaching above shoulder Repetitive hand/arm use Seeing Far/near Sitting Standing Walking

Additional Physical Requirements performed but not listed above:

Ability to multitask within a stressful environment

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet