Job Classification:

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential were always looking for ways to improve financial services. Were passionate about making a meaningful impact touching the lives of millions and solving financial challenges in an everchanging world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM youll unlock a motivating and impactful career all while growing your skills and advancing your profession at one of the worlds leading global asset managers!

If youre not afraid to think differently and challenge the status quo come and be a part of a dedicated team thats investing in your future by shaping tomorrow today.

At PGIM You Can!

What you will do

PGIM Real Estate Loan Services Inc. (PGIM RELS) is a subsidiary of PGIM Real Estate and one of the largest commercial and multifamily mortgage servicing firms in the nation. PGIM RELS manages a wide variety of mortgage investments that includes Prudentials General Account CMBS Fannie Mae Freddie Mac and FHA loans. The Company is a rated Primary Master and Special Servicer. PGIM Real Estate is one of the nations largest fullservice commercial multifamily and agricultural real estate lenders and has been serving the commercial real estate market for over 125 years.

The candidate will be responsible for various servicing processes throughout the life cycle of all loans serviced by PRELS with a focus on Fannie Mae Freddie Mac and 3rd Party loans. The candidate will also be responsible for learning multiple systems and utilizing financial analytical and problemsolving skills. This candidate will be expected to work independently as well as a team environment collaborating with borrowers asset managers investor reporting and the accounting teams.

What you can expect

• Work independently and as a team to manage all servicing functions throughout the life cycle of the loan including new loan boarding cash processing billing disbursement and expense processing rate cap and swap monitoring system updates for loan modification and payoff calculations.
• Manage incoming borrower inquires and requests while providing excellent customer service both verbal and written.
• Prepare and maintain manual interest calculations and create amortization schedules on more complex loan structures.
• Monitor daily / monthly reports including system exception reports suspense and delinquency reports to ensure accuracy by researching working issues and exceptions.
• Proactively work servicing tasks and servicing loan triggers.
• Read and interpret servicing agreements loan documents and any other governing documents to ensure accurate new loan boarding and monitoring throughout the life cycle of the loan.
• Maintain relationship with other departments (such as Accounting Asset management Special servicing other servicing teams etc. including other PGIM offices.
• Review current processes and recommend process improvements as appropriate to enhance productivity efficiency and customer service.

What you will bring

• Bachelors Degree and Commercial Loan Mortgage Servicing experience
• Must have a detailed understanding of commercial mortgage loan documents servicing agreements loan terms complex loan structures servicing functions and process flows.
• Strong working knowledge of Microsoft Excel. Must be able to create spreadsheets proficient with formulas and various calculations.
• Ability to perform in a strong customeroriented team environment utilizing strong leadership skills written and verbal communication skills professionalism and teamwork.

What will set you apart

• Fannie Mae and Freddie Mac servicing experience.
• Ability to work effectively in a team environment and willingness to assist other members.
• Selfstarter with a strong sense of urgency
• Demonstrate strong analytical and problemsolving skills.
• Ability to multitask and work independently in a time sensitive environment.
• Experience utilizing loan servicing system i.e. McCracken/Strategy is preferred.

• Experience using PowerBI or SQL

*We know not everyone will meet 100 of the requirements however we encourage you to apply if you think your skills are a good fit for this role.

About PGIM Real Estate

With $207.9 billion in gross assets under management and administration $133.8 billion net)1 PGIM Real Estate provides investors and borrowers access to a range of real estate equity real estate debt agriculture and impact solutions across the riskreturn spectrum.

PGIM Real Estate is a business of PGIM the global asset management business of Prudential Financial Inc. NYSE: PRU. PGIM Real Estates risk management approach capabilities and industry insights are backed by a 50year legacy of investing in commercial real estate a 140year history of real estate financing2 and the local experience of professionals in 32 cities globally. Through its investment financing asset management and talent management approach PGIM Real Estate engages in practices that strive to ignite positive environmental and social impact while pursuing activities that seek to strengthen communities around the world. For more information visit pgimrealestate.

What we offer you:

• Market competitive base salaries with a yearly bonus potential at every level.

• Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.

• 401(k) plan with company match (up to 4.

• Companyfunded pension plan.

• Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85 of the lower of two prices (Beginning or End of the purchase period) after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to parttime employees scheduled to work less than 20 hours per week.