Manager Disaster Recovery-Global Technology Risk Management

Join our Global Technology Risk Management Team!

How can you contribute

As an experienced Manager specializing in Disaster Recovery to join the IT Availability Business Resilience team.

You will enable your business and IT partners to recognize and manage their information risk in a dynamic environment as part of a team managing the Segment Business Continuity Management (BCM) Program. Youll work with key services systems and information to maintain business continuity and IT availability.

Youll leverage teamwork and technology to deliver outstanding services when our clients need it most. The existing program encompasses multiple production data centres (Onprem and Cloud) in Canada and the US.

You will participate in key projects and initiatives ensuring information risk is always considered and managed. Your career will thrive with our strong commitment to personal and professional development and growth (including support for attaining and keeping industry designations and certifications).

Responsibilities:

• Deliver and maintain a practical and effective Disaster Recovery program that ensures our critical services systems networks and information assets are available whenever our business clients need them.

• Collaborate with IT/Project Management colleagues and vendors to ensure required technical assets are resilient and systems are built with DR requirements embedded.

• Youll be a DR SME on projects that use various project management methodologies and current technologies.

• Work with incident management and other BC/DR professionals across the company in delivering and gathering timely information and providing mentorship while leading the response to planned or unplanned events.

• Develop schedule and conduct DR exercises in accordance with segment goals and Global standards. Leverage Manulifes global scale and work with IT partners worldwide to constantly improve the exercise process and recoverability of systems. Help engage business users to participate in exercises.

• Develop and maintain recovery plans in an enterprise BCM planning system. Follow Global standards and share successful practices with your peers within the organization.

• Work with other IRM teams to identify areas of program improvement and drive through special projects and general working sessions including but not limited to gap analyses and mitigation improvement of tools and processes etc.

• Provide reporting metrics/analytics including Key Risk Indicators compliance reporting and dashboards.

• Ability to conduct efficient and effective meetings with a diverse level of large audiences.

• Effectively connect with external auditors to explain and highlight the DR program.

Requirements:

• 810 years Disaster Recovery experience encompassing all aspects of data centre infrastructure including core infrastructure network storage etc

• Understanding of VMware Cloud technologies and recovery alternatives.

• Experience using Fusion Risk Management tool to Archer and ServiceNow an asset.

• Financial Services industry experience preferred.

• Professional certification in BCM ABCP CBCP MBCI or MBCP a plus but not a requirement.

• Superb communication and organization skills.

• Demonstrable ability to build relationships engage and influence others.

• Achievement oriented with project management skills and able to work independently and as part of a team managing multiple priorities within tight deadlines while maintaining a professional and friendly demeanor.

• Ability to work occasional offhours to help manage incidents or connect with colleagues in different time zones.

• Strong interpersonal skills including demonstrated ability to be understanding and professional when communicating across geographical and cultural variances.

What can we offer

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong worklife balance.

• Professional development and leadership opportunities.

Our commitment to you:

Valuesfirst culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .