Manager Legal Compliance Operations

This person will be an essential member of Gartners Legal & Compliance (L&C) Transformation and Operations team who is responsible for overseeing key aspects of Legal Operations and driving efficiencies across the following areas: external spend management (eBilling and invoicing); eDiscovery; and Outside Counsel and vendor partnerships. This Manager role will also lead and motivate a global team of operational specialists.

Key Responsibilities:

• Oversee and enhance our eBilling and invoicing processes; Leverage our spend management platform (Brightflag) for automating processes driving ease of adoption for our key stakeholders and reporting and sharing impactful metrics with the business

• Manage our eDiscovery preservation and holds requests processes and system (CS Disco) to ensure we are appropriately and confidentially handling sensitive data; Provide seamless support to L&C colleagues and business partners when eDiscovery needs arise

• Foster impactful relationships with our approved and preferred Outside Counsel partners and vendors; Effectively manage supplier spend (timekeeper rates included) in line with our mutually agreed upon terms; Proactively partner with L&C matter managers to ensure we are aligned on preferred suppliers and associated spend

• Enhance our information governance approach and strategy as it relates to Legal Operations to ultimately reduce risks and improve operational efficiency; Ensure process documentation across principal responsibilities remains updated and relevant

• Lead and motivate a team of global associates who manage various areas of operational responsibilities; Surface opportunities to crosstrain team members to ensure comprehensive knowledge and proper coverage when needed

• Identify and drive process efficiencies and improvements across Legal Operations that simplify and add strategic value to Gartners way of doing business

• Serve as a champion and change agent who promotes innovation and continuous improvement

• Manage special projects for the VP of L&C Operations and Transformation as needed

Requirements:

• Bachelors degree preferred with 5 years of relevant work experience inhouse with a large company law firm or professional services provider

• Preferred handson experience with eDiscovery or litigation management technology (CS Disco experience is a plus) document production and legal holds and preservation notices

• Experience partnering with outside counsel firms and other legal service suppliers to drive optimal business outcomes

• Working knowledge and understanding of legal technology tools and applications (Brightflag Tonkean and CS Disco experience is a plus) and experience implementing new solutions

• Strong data analysis and reporting skills including advanced Excel skills

• Effective strategic thinker with the ability and experience to develop implement and document strategies and plans for both shortterm and longterm initiatives

• Strong leadership and communication skills including the ability to influence key stakeholders across multiple disciplines

• A demonstrated understanding of how to develop implement and enhance processes

Attributes for Success:

• Resultsoriented Ability to handle multiple timesensitive projects while maintaining the quality of work delivered

• Analytical Comfortable preparing analyzing and drawing insights from data; can make sense of complex issues and ambiguous situations

• Agility Experience in operating in a dynamic environment and adapting to achieve success

• Ethical Behavior Handles sensitive and confidential situations with candor confidence and objectivity

• Leadership Inspires and motivates others to perform well accepts feedback from others. Ability to build relationships and influence others.

• Global Perspective Ability to partner with Gartner associates across regions to effectively conduct business in a global environment

• Effective Change Agent Ability to lead change think out of the box and make new ideas happen. Ability to effectively communicate vision and strategy.

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Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.

Since our founding in 1979 weve grown to more than 20000 associates globally who support 15000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

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Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.

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