Client Advocate
Client Advocate
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$ 120000 - 120000
1 Vacancy
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Job Title:Client Advocate
Location:New York New York Forth Worth Texas Jacksonville FL
Get To Know The Team:
The Client Advocate is responsible for building and maintaining positive and growing relationships with clients. This role is a unique hybrid role between customer service and operations. Their main goal is to provide support for customers daytoday and are the central point of contact for resolving questions troubleshooting potential issues ensuring timely ticket resolution and conducting training. In addition the Client Advocate is also responsible for managing projects and internal workflow while proactively communicating status to clients as well as maintaining current knowledge on the systems and markets we serve.
Why You Will Love It Here!
Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
Your Future: 401k Matching Program Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
Training: HandsOn TeamCustomized including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
- Serve as primary point of contact owner of the relationship with the client
- Schedule organize and lead professional meetings with clients internal resources and external partners
- Fully understand client issues and concerns to the level of being able to transfer the knowledge to a subject matter expert
- Provide timely proactive feedback to clients on outstanding issues
- Manage contractual SLAs and expirations
- Actively manage assigned tickets
- Coordinate releases with clients vendors and internal resources
- Maintain system expertise through regularly provided training sessions
- Triage and troubleshoot client reported issues or requests
- Always deliver above and beyond service to exceed our clients expectations
What You Will Bring:
- Bachelors Degree required
- 5 years experience in client service or relationship management positions in the financial technology or banking industry
- Strong preference for candidates with experience in trust accounting and knowledge of P&I accounting
- Excellent presentation and communication skills
- Ability to effectively present information and communicate internally to both business and technical levels with the stakeholders and developers involved
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Familiarity with different phases of SDLC and testing methodologies
- Familiarity with Relational Database navigation (SQL queries etc.
- Proven interpersonal analytical and creative problemsolving skills with attention to detail/strategy necessary to identify programming errors/inconsistencies and recommend solutions
- Project Management skills are critical to this position as success involves strict adherence to projected release dates
- Ability to work proactively both independently and in small groups
- Quick learner with experience working in fastpaced environments and the ability to multitask.
- Some comfort level with navigating through various technology systems to troubleshoot and research software requests
- Strong analytical skills to identify system and business impacts
The salary range is 80K to 120K based on experience
Thank you for your interest in SS&C! To further explore this opportunity please apply through our careers page on the corporate website at www.ssctech/careers.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Salary is determined by various factors including but not limited to relevant work experience job related knowledge skills abilities business needs and geographic regions.NY: Salary range for the position: 75000 USD to 120000 USD. Other States Salary range for the position: 75000 USD to 100000 USD.Employment Type
Full-Time
