NOC Documentation Intern

WHO WE ARE

Empowering Connections Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity digital signage and cybersecurity. The company connects manages and protects technologies and devices across widely distributed enterprises. SageNets people processes and technologies coupled with its collaborative approach empowers customers to achieve their core business objectives.

The company offers worldclass service and support via its USbased 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs) geographically diverse teleports a central National Logistics Center multiple data centers and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a twofold calling. First the company creates trusted reliable and secure technological connections for its customers. Second and perhaps even more importantly SageNet works tirelessly to build trusted human connections with its customers partners and communities. The company believes that by creating discovering and nurturing these trusted connections SageNet enhances the world that connects us all.

With a threedecade track record in managed services SageNet boasts a longterm customer base that includes the nations largest retail financial healthcare utilities and energy organizations. SageNet manages communications for more than 430000 endpoints. Headquartered in Tulsa SageNet has regional offices in Atlanta and Washington D.C.

WHAT YOULL DO

As a NOC Intern youll join our team for a tenweek period lasting from June 3rd to August 7th. The internship requires 40 hours of onsite work per week.

You will have the opportunity to work closely with our Network Operations Center (NOC) team gaining handson experience in network monitoring incident management and documentation. This role is designed to provide insight into network operations alert handling and standardization efforts. You will be responsible for analyzing alert data identifying inconsistencies and assisting in the development of corrective actions.

Major duties and responsibilities:

• Monitor and document cases created by PAM ensuring completeness and accuracy.
• Analyze PAM alerts capturing descriptions categories subcategories and priorities.
• Track assignment groups site statuses asset details and product information.
• Identify inconsistencies in documentation and recommend corrective actions for standardization.
• Document case flows in Customer Runbooks ensuring accuracy and completeness.
• Track and report alert trigger delays including delays in case creation by category.
• Analyze and document time durations between the original down event and case creation timestamps.
• Work with the NOC team to improve alert response processes and documentation.

WHO YOU ARE

To perform this role successfully the NOC Intern must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge skill education and overall experience required for the role.

Key Qualifications

• Currently pursuing or recently completed a Bachelors or Masters degree in Information Technology Computer Science Engineering or a related field.
• Strong analytical and problemsolving skills with a detailoriented mindset.
• Excellent communication and technical writing skills.
• Interest in network operations incident management and process standardization.
• Ability to work in a fastpaced crossfunctional environment.
• Proactive and eager to learn from experienced NOC professionals.

WHERE YOULL WORK

• Work onsite 5 days/week.
• Business casual work environment.
• Ability to work in a fastpaced environment and manage multiple priorities.
• Positive mindset fearless to ask questions and push against the status quo.
• Ability to drive projects to completion on time.
• Strong desire to work in a collaborative teamdriven environment.

PHYSICAL REQUIREMENTS

• Be able to sit for extended periods of time without any problems
• Consistent use of hands and fingers for typing
• Consistent use of eyes to analyze monitoring applications spreadsheets ticketing systems and web on computer screen

CLASSIFICATION*: NonExempt
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: No
DIRECT REPORTS: No
SAFETY SENSITIVE: No

Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities duties and skills required. SageNet reserves the right to modify this job description at any time with or without notice. Employment with SageNet is atwill meaning that either the employee or the company may terminate the employment relationship at any time with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Ready to join a team that values trusted connections Apply now!

Required Experience:

Intern