Youre more valuable than ever And thats just how well make you feel.
At GoHealth Urgent Care we place the needs of our patients first by providing an effortless patient experience a welcoming culture of care and seamless integration with marketleading health systems and our communities.
TheOnSite Manageris responsible for managing and ensuring the successful administrative financial and operational aspects through
- Delivering a patientcentered experience that drives consumer loyalty
- Creating an environment where staff are engaged in the success of a facility
Essential Functions/Responsibilities People Management
- Oversee approximately 40 employees with P&L responsibility
- Monitor NPS scores and put in place measures to address patient satisfaction issues
- Be accountable for the seamless scheduling of the front desk scribes medical assistants and xray technician
- Monitor patient flow and managing ongoing front and backoffice operations closely
- Supervise coach evaluate and mentor employees; conduct performance review
- Collaborate with HR team in developing and issuing performance reviews and terminating employees
- Hold staff meeting and training sessionsMaintain patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
- Inspect facility on a daily basis for any structural cosmetic or operational repairs
- Reconcile daily payment collections
- Ensure staff is working productively and professionally throughout all working hours
- Maintain office and medical supplies for inventory/par levels; move supplies between sites as appropriate; facilitate the deployment of new testing technologies through inservicing staff
- Coordinate with key vendors/departments including radiology and external call centers
- Perform HIPPA walkthroughs and inspections
- Manage processes with external vendors including supply distributors and call centers
- Travel between assigned centers as needed
Qualifications:
- High School Diploma or equivalent required
- Bachelors Degree in Health Care Administration Business Administration Management or related field preferred
- 35years of progressive experience in a medical office environment required;
- Supervisor or management experience preferred
- Knowledge of medical insurance plans including managed care plans
- Ability to work independently accurately and efficiently
- Ability to collaborate with others delegate tasks work as part of a team and communicate strongly with management
- Comfortable with constructive confrontation and counseling management
- Strong decisionmaking problemsolving and communication skills
- Valid State Drivers License Required
Benefits
Comprehensive Medical Dental and Vision Insurance
Disability Insurance
Life Insurance
401K
Flexible Schedules
Paid Time Off
Paid Training
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All qualified persons are granted an equal opportunity for employment without regard to race color religion sex sexual orientation and gender identity or expression age national origin citizenship status disability genetic information medical condition family care leave status pregnancy or pregnancyrelated condition otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California please review our California Consumer Privacy Statement here. Experience:
Manager