Service Now Trainer- Manager
Service Now Trainer- Manager
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS Human Capital (HC)Management Level
ManagerJob Description & Summary
At PwC our people in talent and development focus on finding deploying training and enabling talent through talent identification and enhancing employee skills and knowledge fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate assess educate and train employees in line with market developments and firm strategy.As a learning and development generalist at PwC you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
ServiceNow trainer plays a critical role in developing training and knowledgesharing initiatives to increase adoption and optimize the use of ServiceNow capabilities.
Key Responsibilities:
Serve as a ServiceNow authorized product trainer providing highquality training sessions to users.
Must have experience in conducting ServiceNow fundamentals training
Must have experience in conducting Advanced ServiceNow training (Deep level Service Now Platform concepts Basic to Advanced Service Now scripting)
Must have hands on experience working on at least 2 to 3 modules out of the following: IT Service Management IT Operations Management (CMDB Discovery) IT Asset Management HR Service Delivery Service Portfolio Management SecOps (Threat Vulnerability response SIR) Customer Service Management.
Design create edit and publish engaging learning content in various formats to facilitate the adoption of new and enhanced ServiceNow capabilities.
Develop and maintain knowledge content within the ServiceNow knowledge base for easy consumption by end users.
Support operations and maintenance (O&M) development modernization and enhancements (DME) of ServiceNow modules including SecOps IRM and CAM.
Collaborate with crossfunctional teams to integrate enterprise tools and cloud services (e.g. AWS Azure Salesforce) into the ServiceNow environment.
Ensure training aligns with Agile methodologies and best practices in ServiceNow configuration and usage.
Contribute to maintaining the platforms Authority to Operate (ATO) by ensuring compliance and effective knowledge sharing.
Deliver performancebased outcomes focused on ServiceNow best practices resiliency and user adoption.
Qualifications:
ServiceNow Expertise:Current experience and deep understanding of the ServiceNow platform including associated modules and capabilities.
Training Experience:Proven ability to create and deliver effective training content tailored to diverse audiences.
Content Development:Demonstrated experience in developing learning materials and publishing knowledge content to enhance user engagement and platform adoption.
Certifications: ServiceNow authorized product trainer (required)
Knowledge Management:Proficiency in building and maintaining knowledge bases within the ServiceNow platform.
Preferred Skills:
Familiarity with Agile practices and methodologies.
Knowledge of integrating enterprise tools and cloud services with the ServiceNow platform.
Strong communication and collaboration skills to engage with technical and nontechnical stakeholders.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Adult Learning Theories Analytical Thinking Career Training Coaching Coaching and Feedback Communication Content Curation Content Strategy Contract Management Creativity Curriculum Development Data Reporting Design Thinking Developing Presentations Developing Training Materials ELearning Development Embracing Change Emotional Regulation Empathy Event Set Up Executive Education Facilitated Discussions 37 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
