IT Services Technician Senior
IT Services Technician Senior
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Job Description
Posting Date
04/03/25Application Deadline
04/07/25Pay Range
$30.00 $46.00 hourlySalary offers are based on the candidates equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
UnclassifiedDepartment
Enterprise TechnologyAbout the Position
The IT Services Technician Senior delivers exceptional customer service through reliable communication accurate issue assessment and effective resolutions that support county business processes. This role provides proactive enduserfocused technical support for workstations laptops printers virtual desktops and other peripheral devices while acting as a subject matter expert in enduser computing. Responsibilities include comprehensive support for component systems and technologies including but not limited to Windows and Mac operating systems mobile device management (MDM) software deployment and troubleshooting network connectivity issues. The IT Services Technician Senior will also lead initiatives to improve service delivery develop technical documentation and mentor junior technicians.
About Us
Are you looking for a career in a dynamic organization that embraces a cando spirit Look no further than Maricopa Countys Enterprise Technology & Innovation!
We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing topnotch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County.
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional worklife balance with hybrid and alternative work schedule options
Opportunities for growth and development within Maricopa County
Lowcost highvalue healthcare for you and your qualifying dependents
Child care benefits including access to our upcoming onsite center Maricopa County Kids Club dedicated to serving Maricopa County families exclusively
Paid vacation sick time and parental leave
Extensive wellness program including healthcare premium discounts
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27 monthly contribution rate and includes a 100 employer match on Day 1
Learn more at Work With Us Maricopa County AZ
We Require
High school diploma or GED
Five years of related experience to include performing a combination of installing loading configuring microcomputer hardware and software detecting/resolving computer and printer problems
An equivalent combination of postsecondary education in an ITrelated field may substitute for the experience requirement on a yearforyear basis
We Also Value
Associates degree in Computer Science or a related field
Experience with Microsoft 365 (deployment administration and enduser applications)
Experience with Microsoft Office and other MS productivity applications
One or more of the following certifications:
Microsoft Certified Professional
Microsoft SCCM Administration
CompTIA A
CompTIA Server
ITIL Foundations
Group Policy Administration proficiency
Active Directory Administration proficiency
Job Contributions
Performs advanced diagnostics repair installation and configuration of desktop computing environments including hardware components operating systems and peripheral devices
Manages service ticket queues ensuring timely resolution of hardware software and networkrelated issues while adhering to best practices and organizational standards
Implements system optimizations firmware updates and security configurations to maintain system integrity and performance
Manages the endtoend lifecycle of mobile devices including the provisioning configuration and enforcement of security policies to ensure device integrity and compliance with enterprise security standards
Implements advanced Mobile Device Management MDM) solutions to configure device profiles deploy applications enforce encryption and apply remote management protocols
Continuously monitors device performance and security leveraging realtime analytics and automated alerts to proactively identify vulnerabilities mitigate risks and optimize user productivity while safeguarding sensitive corporate data
Administers and maintains comprehensive inventories for both Virtual Desktop Infrastructure (VDI) environments and physical desktop and laptop hardware including peripherals
Utilizes advanced asset management systems to track and document the procurement configuration deployment and lifecycle of all devices and associated software
Ensures alignment with organizational standards for hardware and software versions enforces compliance with licensing agreements and conducts periodic audits to identify discrepancies optimize resource allocation and support strategic IT planning and forecasting
Installs configures and maintains software applications across both Virtual Desktop Infrastructure (VDI) and physical desktop environments ensuring seamless integration optimal performance and compliance with organizational security protocols
Manages the deployment and lifecycle of applications applying advanced configuration management practices automating updates and performing thorough testing to guarantee compatibility across diverse hardware platforms and virtualized environments
Additionally ensures system performance metrics are met and enforces security policies to safeguard against vulnerabilities
Working Conditions
This position requires the employee in office/field or customer facing for all hours worked
Exerting up to 20 lbs. occasionally 10 lbs. frequently or negligible amounts constantly OR requires walking or standing to a significant degree
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a preemployment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safetysensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
IC
Employment Type
Full-Time
