Support Engineer Support Engineering
Support Engineer Support Engineering
Posted on :
08-04-2025
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1 Vacancy
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Job Description
As a Support Engineer in International Seller Services Tech org you will play a critical role in providing technical assistance to our customers ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions infrastructure operations and engineering and addressing risks in hardware and software. You will also work closely with our development team to identify and resolve software bugs and improve product quality.
Key job responsibilities
Troubleshoot and diagnose software issues On call support
Resolve technical problems in a timely and efficient manner
Maintain a comprehensive knowledge of product documentation and features
Document and track customer and system issues
Provide feedback to the development team on product issues and potential improvements
Automate manual tasks and workflows
Stay uptodate on the latest software releases and updates
In addition the SE will maintain the pipelines to keep it healthy and drive other core support engineering and CCI initiatives.
About the team
The orgs mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needlemoving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces.. We partner with Amazon Business to build bestinclass solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. The support engineering team is a key driver in optimising dev productivity thereby contirbuting to seller growth.
2 years of software development or 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Experience with REST web services XML JSON
Experience with implementing CI/CD practices and automated testing
Knowledge of web services distributed systems and web application development
Knowledge of AWS products and technologies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Troubleshoot and diagnose software issues On call support
Resolve technical problems in a timely and efficient manner
Maintain a comprehensive knowledge of product documentation and features
Document and track customer and system issues
Provide feedback to the development team on product issues and potential improvements
Automate manual tasks and workflows
Stay uptodate on the latest software releases and updates
In addition the SE will maintain the pipelines to keep it healthy and drive other core support engineering and CCI initiatives.
About the team
The orgs mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needlemoving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces.. We partner with Amazon Business to build bestinclass solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. The support engineering team is a key driver in optimising dev productivity thereby contirbuting to seller growth.
2 years of software development or 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Experience with REST web services XML JSON
Experience with implementing CI/CD practices and automated testing
Knowledge of web services distributed systems and web application development
Knowledge of AWS products and technologies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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