Patient Access Navigator PER DIEM
Patient Access Navigator PER DIEM
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Salary Not Disclosed
1 Vacancy
Job Description
About Us
At Cooper University Health Care our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most uptodate facilities equipment technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and parttime employees a comprehensive benefits program including health dental vision life disability and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine Pediatrics Orthopedics Cardiology OB/GYN Endocrinology Rheumatology Gastroenterology and Pain Management
Patient Navigators thrive on working in a fast paced environment have a strong ability to multitask are technically savvy service oriented communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients customers and physicians who contact the Access Center by facilitating patient access throughout Coopers provider network.
Minimum experience within a Customer Service Contact Center or scheduling environment preferably within a Healthcare environment.
Experience in or knowledge of any of the following is preferred: central scheduling medical terminology insurance verification registration or hospital/physician office.
Experience Required
1 2 years of direct experience within a Customer Service Call Center or scheduling environment preferably within a Healthcare environment.
Experience in or knowledge of any of the following is preferred: central scheduling medical terminology insurance verification registration or hospital/physician office.
Must display a genuine interest in providing an excellent Customer Experience that aligns with Coopers business goals related to patient access throughout the Cooper landscape.
Excellent escalation skills in handling customer complaints independently; ability to support both quality and training programs.
Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Education Requirements
High School diploma or equivalent required
Special Requirements
Must display a genuine interest in providing an excellent Customer Experience that aligns with Coopers business goals related to patient access throughout the Cooper landscape.
Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
Team player with a genuine interest in resolving customer issues.
Must enjoy interacting and working collaboratively in a team environment.
Ability to analyze issues and quickly identify the best resolution for the situation; solid decisionmaking skills.
Must demonstrate adaptability and flexibility while working within a fastpaced ever changing environment. Ability to learn new things quickly.
Must have excellent time management and organizational skills.
Must be a strong computer user including proficiency in the use of the Internet Excel Word and Outlook.
Knowledge of EPIC systems a plus.
Must be able to work varied hours/shifts as business needs change and evolve.
Must be able to wear a telephone headset and manipulate objects such as a pen keyboard and mouse.
Bilingual skills are a plus
Employment Type
Unclear
